Front Desk Executive

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

The role of a Guest Service Assistant (sometimes referred to as Guest Experience Assistant or Guest Services team member) is pivotal in delivering a personalised memorable and professional first impression for HSBC personnel customers and guests. Below is a comprehensive job description based on the provided context:

Job Title: Guest Service Assistant / Guest Experience Assistant

Key Responsibilities:

• Serve as the first introduction to HSBC for all personnel customers and guests delivering a warm welcoming and memorable arrival experience.

• Own the end-to-end reception/lobby experience ensuring guests feel valued and supported throughout their journey.

• Provide wayfinding and orientation support helping visitors and colleagues navigate the workspace and feel in control of their day.

• Register guests using the approved booking system issue guest badges and notify meeting hosts on arrivals.

• Answer and direct phone calls ensuring all calls are picked up within three rings and handled with professionalism.

• Maintain a clean tidy and professional reception lobby and client suite environment at all times.

• Ensure personal presentation is immaculate including wearing an approved name tag in clear sight.

• Support new hire onboarding by following agreed processes for employee arrivals and departures arranging access and providing orientation tours.

• Provide lost and found services manage technology accessory rentals and assist with printing/photocopying as needed.

• Liaise with other departments (security workspace experience operations hospitality) to deliver a seamless and consistent experience.

• Adhere to all security and health & safety procedures reporting hazards and incidents as required.

• Log and escalate complaints feedback or issues to the Guest Experience Manager for resolution.

• Proactively manage and close out issues/tickets using the work planning tool (e.g. Corrigo).

• Support event coordination including meeting room bookings catering arrangements and ensuring readiness of conference rooms and amenities.

• Maintain standard operating procedures and participate in continuous training and development.

• Deliver best-in-class sustainability solutions promoting resource efficiency and environmental stewardship.

• Foster a culture of inclusion safety and well-being contributing to a positive and productive workplace environment.

Required Skills and Experience:

• At least 1 year of experience in a front-of-house role in a corporate environment 5-star hotel members club or flagship airline.

• Self-motivated committed to service excellence and able to work in a busy pressurised environment.

• Excellent organisational skills attention to detail and computer literacy (including MS Office).

• Professional telephone etiquette and strong communication skills.

• Ability to use initiative take ownership and demonstrate a positive can-do attitude.

• Team player supportive and able to handle ambiguity and solve problems effectively.

• Fluent in English and local language as required.

• Experience in customer service and a passion for delivering exceptional guest experiences.

Additional Duties:

• Support the use of technology and digital platforms to enhance guest experience.

• Participate in regular team meetings training and workshops.

• Contribute to data-driven decision-making by leveraging insights from guest feedback and operational data.

• Support sustainability and continuous improvement initiatives across operations.

This role is integral to creating a positive first impression supporting workplace productivity and ensuring every visitor and colleague feels welcomed and valued at HSBC premises

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.