Customer Success Engineer I On Demand Accounting (Hybrid Work Schedule)

Customer Success Engineer I On Demand Accounting

Location: Houston TX or Dallas TX

Model of Work: Hybrid

Are you excited by challenges Do you enjoy working in a fast-paced dynamic environment Then now is the time to join Quorum Software a rapidly growing company and industry leader in oil & gas transformation.

Quorum Software is the worlds largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors throughout every region of the globe customers rely on Quorums proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain helping visionary leaders evolve their organizations into modern energy companies.

Overview

The primary role of the Customer Success Engineer (CSE) position is to build relationships with new and existing customers by project managingtheiron boarding to the product providing best practices technical and customer support and user training on the application. Quorum has built its reputation in theindustryoffering an exceptional level of support to customers. An ideal candidate is technically savvy with excellent communication skills project management experience and knowledge of the upstream oil and gas industry. The CSEis responsible forclient consulting new customer implementation projectmanagementtechnical troubleshooting customersupportand new user training.

The Customer Success Engineer Level I provides initial front-line software support for On Demand Accounting (OGsys on Demand) customers at Quorum Software.

Responsibilities

• Onboardsexisting clients converting to OGsys On Demand from our current product OGSQL as well as new OGSYS clients.

• Handles initial case intake both over the phone and through email.

• Performs firstlinetriage support for OGsys on Demand clients answering basic questions andassistingclients navigate the system.

• Interacts with customers to provide and process information in response to inquiries concerns and requests about products and services.

• Escalates more complex inquires to tier 3 Support.

• Informs Support Leadership of potential client issues and problems early to ensure they receive proper attention.

• Documents andmaintainsall client information in Salesforce to include recording all callsemailsand customer communication.

• Creates and maintains OGsys product documentation and online training videos.

• Performs entry-level Quality Assurance testing for OGsys on Demand software development

• Develops/MaintainsSOP for troubleshooting technical problems.

• Participates in oil & gas accounting training.

• Seeks opportunities toexpand onpersonal knowledge of OGsys applications.

• Stays current with system informationchangesand updates.

• And other duties as assigned.

Requirements

• Bachelors degree (B.A.) in Accounting or Finance from a four-year college or university and/or 2 years of industry experience.

• Proficient personal computer skills including Salesforce electronic mail record keeping routine database activity word processing spreadsheet graphics etc.

• Ability to read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations.

• Ability towritereports business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers clients customers and thegeneral public.

• Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume. Ability to apply concepts of basic algebra and geometry.

• Ability to define problemscollectsdataestablishesfacts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Preferred Skills

• Strong knowledge of oil and gas accounting principles preferred

• OGsys Experience is a plus

Additional Details

• Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check Education Verification Employment Verification Drivers License Verification and passport/ID validation.
• Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.

About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago we built the first software for gas plant accountants. Pipeline operators came next followed by land administrators pumpers and planners. Since 1998 Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software data standards and integration. The trusted source of decision-ready data for 1800 companies Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information visit.

Quorum Diversity Statement:At Quorum we are committed to fostering cultivating and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us stay with us and do their best work. With a diverse team of employees we grow and learn better together. The collective sum of the individual differences life experiences knowledge innovation self-expression and talent that our employees invest in their work represents not only part of our culture but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race gender sexual orientation age religion ethnicity national origin ability neurodiversity and all the other characteristics that make us unique.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin protected veteran status disability or any other basis protected by federal state or local law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify including your rights and responsibilities please visit Experience:

IC