Service Management Presales Solution Architect

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

What success looks like in this role:

Service Management Presales Solution Architect
Location: Remote India Based

About GDS at Unisys
Global Delivery Services (GDS) at Unisys enables our business units to deliver consistent scalable and outcome-led managed services to clients worldwide. GDS brings together service management transformation and presales expertise to shape modern digital operations.

Why This Role Matters
As a Senior Solution Architect in the GDS Presales team you will lead the design of value-driven managed service solutions and shape client conversations from need to outcome. You will play a key role in winning deals by bringing clarity commercial thinking and structured solution design across the full deal lifecycle.

What Youll Do

Lead Solution Design

Lead solution architecture for high-impact multi-year managed service deals
Own solution integrity across scope cost and delivery alignment
Map client requirements to GDS offerings using standardised services
Build and validate cost models aligned to deal margin expectations
Create clear structured solution designs and supporting artefacts

Own the Deal Lifecycle

Engage from early qualification through to final proposal and handover
Ensure GDS services are positioned early and consistently in deals
Work across multiple opportunities at different stages (pre-DR1 to proposal)
Manage priorities timelines and dependencies with minimal supervision

Influence Clients & Stakeholders

Engage confidently with senior stakeholders including C-level clients
Lead presales discussions focused on business outcomes and value
Translate client challenges into clear solution approaches and roadmaps
Collaborate with sales delivery and finance to drive alignment and sign-off

Drive Commercial Value

Balance solution quality with commercial viability and competitiveness
Identify risks gaps and differentiators early in the sales process
Ensure solutions are practical deliverable and aligned to standard offerings

Contribute to Team Growth

Build working knowledge across Service Management SIAM OCM T&T and PMO
Design solutions aligned to Service Management platforms with focus on practice design rather than tooling configuration
Contribute to reusable artefacts templates and standard approaches
Support and mentor team members where needed

How Youll Operate

Own solution development end to end for assigned deals
Engage early to shape demand not just respond to it
Operate across multiple deals with pace and focus
Work within defined tools and processes (e.g. Salesforce ServiceNow costing tools)
Maintain high standards of quality clarity and consistency

#LI-RB1

You will be successful in this role if you have:

What Were Looking For

Must-Haves

Based in India with fluent English communication
6 years experience in service management and presales
Strong understanding of Service Management practices (process governance operating models) rather than tooling alone
Strong commercial awareness and ability to build viable solutions
Confident engaging senior stakeholders including C-level
Clear understanding of sales cycles and deal lifecycle
Ability to explain complex concepts in simple business terms
Self-driven with strong ownership and delivery focus

Nice-to-Haves

ITIL 4 Foundation
Experience with managed services or MSP models
Exposure to SIAM OCM Transition Transformation or PMO
Experience working with standardised or productised service offerings

Behavioural Expectations

Takes ownership and drives work forward without waiting for direction
Communicates clearly and proactively
Challenges assumptions to improve outcomes
Stays focused and delivers under pressure

What Success Looks Like

Solutions delivered on time with clear scope cost and value
Strong contribution to deal wins
Minimal rework due to quality upfront solutioning
GDS services consistently included and positioned in deals
Positive feedback from sales delivery and clients

Growth Opportunity

Opportunity to lead larger more complex deals over time
Exposure to global clients and senior stakeholders
Development into lead solution architect roles within GDS Strategic Solutions

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at . US job seekers can find more information about Unisys EEO commitment here.

Required Experience:

Staff IC

What success looks like in this role: Service Management Presales Solution ArchitectLocation: Remote India BasedAbout GDS at UnisysGlobal Delivery Services (GDS) at Unisys enables our business units to deliver consistent scalable and outcome-led managed services to clients worldwide. GDS brings tog...