VIP Specialist

Deliver premium player experiences at Easygo as a VIP Specialist.

Whats in it for you
Own your impact in a role where leadership meets hands-on influence. As a VIP Specialist youll manage high-value players lead a small team and have real autonomy to shape experiences and outcomes. Its fast-paced rewarding and built for someone who thrives on delivering standout results while growing their career.

Your role with us
Youll be the expert and the leader - driving exceptional personalised experiences for VIP players while guiding your team to do the same. From building strong relationships to using data and insight to spot opportunities youll balance strategy and action to consistently raise the bar.

Please Note: We believe in the value of in-person collaboration! This is a full-time on-site role at our Melbourne CBD office where youll work closely with our dynamic team to drive innovation and growth.

Who are we
Easygo is the Australian powerhouse behind some of the most popular brands within the iGaming industry including Stake KICK and Twist Gaming.

Stake is the worlds most popular online casino and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with KICK the vibrant live streaming platform which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio Twist Gaming which takes creativity to new heights by crafting cutting-edge and captivating games.

Headquartered in the beautiful city of Melbourne our growth has been remarkable. From humble beginnings to a thriving workforce of 600 weve expanded not only in numbers but in ambition. There really is something for everyone here whether you work in Tech Marketing Operations Mathematics or Design we are sure to have something for everyone.

What you will do:

• Proactively engage VIP players to build loyalty and deliver a premium high-touch experience
• Provide tailored industry-leading customer service and manage perks (bonuses cashbacks sponsorships)
• Build strong lasting player relationships and navigate complex situations with a solutions-first mindset
• Communicate across multiple channels (chat email Telegram) optimising tools and sharing improvements
• Consistently exceed KPIs through exceptional service and engagement
• Leverage deep product knowledge to educate players and enhance their experience
• Apply market cultural and language insights to deliver localised personalised interactions
• Monitor player behaviour trends and performance data to identify opportunities and risks
• Translate insights into actionable recommendations to improve the player experience
• Own and deliver end-to-end initiatives tracking effectiveness and sharing outcomes
• Guide and support team-led improvements encouraging data-driven ideas
• Set goals run regular 1:1s and support the development of direct reports
• Contribute to performance reviews progression planning and escalation of people matters

What you will bring:

• 1 years experience in VIP relations luxury account management or premium customer service or 2 years in a customer service environment
• Experience leading a small team
• Proven track record of exceeding KPIs
• Strong language proficiency and local market knowledge (for market-specific roles)
• Experience reviewing processes and driving improvements that deliver real impact and efficiency

Bonus points if you also have:

• Sports Gambling and Cryptocurrency knowledge
• Proficient with Google Suite (Drive Spreadsheets Docs) Slack Jira

Some of the perks of working with us:

Office Perks & Environment

• In-house baristas serving free coffee fresh juices and smoothies
• Daily catered breakfast and regular company-wide events
• Snack walls and drink fridges on every floor
• Fun /modern office spaces with pool tables table tennis gaming consoles and an F1 simulator

Wellbeing & Personal Development

• Access to our Employee Assistance Program for you and your loved ones
• 20000 courses on our Learning & Development platform
• One paid volunteer day per year
• Weekly Wednesday massages by professional masseuses

Team Connection & Rewards

• Team budgets for lunches and activities to celebrate achievements
• Social sports teams and participation in Corporate Games
• Easygo branded swag
• Birthday and work anniversary gift vouchers plus a chance to win prizes

Events & Experiences

• Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1
• Office visits from big-name streamers
• Meet Ambassadors like Alex Pereira Israel Adesanya
• Ballots for exclusive tickets to events like Formula 1 UFC and more sporting and music events

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyones perspectives and experiences we never discriminate on the basis of race religion nationality gender identity or expression sexual orientation age or marital veteran or disability status.

Were a global team of dreamers creators and game-changers from every walk of life united by a passion for entertainment that inspires the world.

We believe that the best ideas come from different perspectives so we actively welcome and champion talent from all backgrounds cultures identities and experiences. Whether youre just starting out or bringing decades of experience your unique voice matters here.

Come as you are. Be part of something bigger. Click play on your career today.