Educational Program Operations SpecialistLead 18528

Operations Specialist / Lead

Role: Operations Specialist / Lead
Location: Remote Salary: Competitive
Contract Type: Independent contractor
Working Hours: US hours - Sydney/Hong Kong Overlap

Overview

Were hiring a high-ownership Operations Specialist / Lead to run K12 educational programs end-to-end within a fast-growing global EdTech environment.

This is not a task-based role its an ownership role. Youll be responsible for ensuring programs run smoothly materials are accurate and participants (students parents and teachers) have a seamless experience.

Youll work directly with founders in a lean high-performance team that is AI-first moves quickly and values reliability attention to detail and strong execution.

Key Responsibilities

Own end-to-end program operations:

• Manage execution of K12 academic programs from planning through delivery
• Ensure all SOPs timelines and deliverables are followed and completed on time
• Maintain high standards of quality control across all program materials

Live program delivery & support:

• Facilitate live online sessions and events (primarily via Zoom)
• Handle escalated student parent and teacher support queries (AI handles routine tickets)
• Act as the operational point of contact during live programs

Systems & process management:

• Maintain and improve SOPs checklists and workflows
• Identify inefficiencies and help streamline operations

AI-powered operations:

• Use AI tools to assist with data collection content generation and operational tasks
• Work with internal tools and assist in manual platform testing flagging bugs/issues to the tech team

Requirements

• Native or near-native English proficiency (clear neutral accent preferred)
• Background in K12 education (e.g. teaching academic programs or similar)
• Bachelors degree required
• Demonstrated ability to own outcomes end-to-end in a fast-paced environment
• Strong written communication skills
• Highly detail-oriented with strong follow-through
• Comfortable interacting with students parents and educators in live settings

Technical Skills

• Comfortable using modern tools (Zoom Google Workspace etc.)
• Experience using or strong interest in AI tools (e.g. ChatGPT AI agents)
• Quick learner of new systems and workflows
• No coding or automation-building required

Work Model

• Remote-first (95% of work conducted via Zoom)
• Must have working hour overlap with Hong Kong and Sydney time zones
• Occasional optional in-person events at US university campuses
• Independent contractor (direct hire) no benefits included

What Success Looks Like

• Programs launch on time with high accuracy and low error rates
• Smooth execution of live events and strong participant experience
• Fast effective handling of escalations
• Ability to independently manage operations end-to-end

Ideal Candidate Profile

• Thrives in startup / fast-moving environments and can figure things out
• Takes full ownership and doesnt rely on step-by-step direction
• Naturally organized and enjoys bringing structure to complex systems
• Proactive reliable and calm under pressure
• Comfortable doing both strategic thinking and hands-on operational work

Not a Fit If You

• Prefer rigid roles with clearly defined narrow responsibilities
• Need constant direction or close supervision
• Dislike operational work quality control or follow-through
• Struggle in fast-changing environments

Why Join

• High-growth opportunity with potential to evolve into a senior operations/COO track
• Direct access to founders and real decision-making exposure
• Global impact support programs reaching ambitious students worldwide
• AI-first environment gain hands-on experience scaling operations with AI
• Work with a lean high-caliber international team

Required Experience:

IC