Field Operations Manager

Spearfish, SD - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

We Push the Boundaries of Possibilities for our Communities.

Overview of the Position Responsibilities: This position is responsible for the operation planning and daily activities of the installation and repair functions including: management and development of supervisors and technicians quota management and scheduling; implementation of- and adherence to company procedures including quality assurance program; and other activities associated with the install and repair functions that contribute to customer satisfaction. If this sounds exciting please read on.

Be part of our innovation- building and delivering a fiber-rich internet connection to peoples doorsteps.

What You Will Do:

Manages supervisors technicians and partners (contractors) to ensure compliance with company guidelines regarding quality customer service safety work-order completion and closeout and productivity requirements
Responsible for the training and development of the departments employees
Manages quota and work schedules such that service and fulfillment standards are met
Participates in prompt resolution of escalated work orders
Assists in developing recommending and administering technical operations policies and procedures including maintenance of the safety and quality assurance programs
Communicates effectively with customers management employees and installation and service partners (contractors)
Assists in the development and management of the departments operating budget in accordance with corporate guidelines
Assists in the interview/hiring process coaching counseling and ongoing review process for install and repair positions and administers discipline consistent with corporate policies
Works with managers supervisors and employees to promote a positive attitude and good employee morale
Maintains a professional appearance and appropriate behavior at all times
Maintains good attendance
All other duties as assigned
Ability to manage supervisors and technicians

What You Will Need:

High school diploma or GED required
Bachelors degree in electronics business computer science or related field preferred
4-5 years of experience in the telecommunications industry and a minimum of two years of experience managing exempt and non-exempt employees or equivalent combination of experience training and education
Word processing spreadsheets Internet software E-mail Database software
Regularly required to talk and hear
Frequently required to sit stand bend at the knees and waist and walk
Required to use hands to type handle objects and paperwork
Required to reach and hold on to items at chest level or reach above the shoulder
Required to use close vision and be able to focus
The employee is occasionally required to lift up to 50 pounds
The vision requirements include: close vision and ability to adjust focus
The employee must have the ability to work various hours including nights weekends and holidays if needed

Why Work at Bluepeak

Competitive Compensation Annual Bonus Eligibility
Comprehensive Benefits Package Including Medical Dental Vision Life and 401(k)
Generous Vacation and Paid Sick Time Paid Holidays and Personal Days
Professional Development With an Emphasis on Internal Promotion
Employee Discounts on Bluepeak Services Including Internet
Progressive and inclusive work culture in which our team has the flexibility support and resources to be successful in their careers!

About Us

We believe that the size of the city shouldnt determine the quality of the why we are building for you: Faster more reliable and without the things that get in the way of great servicelike red tape hidden fees and slow response times. And with up to 5gigabitsof speed for residential customers and 10 gigabits for businesses we are whole new ballgame- from internet to TV to connecting every device in your home to powering your business were not only providing the best fiber connections in your community but were also meeting the growing needs for how you live.

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

**This is a safety sensitive role and as such all candidates must pass a drug test inclusive of marijuana regardless of medical marijuana license status.

Required Experience:

Manager

We Push the Boundaries of Possibilities for our Communities.Overview of the Position Responsibilities: This position is responsible for the operation planning and daily activities of the installation and repair functions including: management and development of supervisors and technicians quota mana...