Participant Transitions Officer

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

ASX: Powering Australias financial markets

Why join the ASX

When you join ASX youre joining a company with a strong purpose to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role youll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

Want to know why we are a great place to work click on the link to learn more.

are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations program delivery financial products investor engagement risk and compliance.

Were proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ inclusion promote gender equality accessibility and wellbeing inspire giving and volunteering and celebrate cultural and religious events creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality were committed to a fair and inclusive workplace where everyone can thrive.

About the team:

The Participant Transitions Officer role is often a customers first experience with the ASX you will demonstrate our ability to support and grow their business objectives be their advocate and represent the customers needs and expectations. You will facilitate a timely disciplined and professional experience for any on-boarding operational change or resignation activities. You will be their central point of contact and liaise with all relevant stakeholders (internal and external) to ensure an efficient process and superior customer experience.

The Participant Transitions team are primarily responsible for coordination of lifecycle management activities for ASX Participants across all ASX equity derivatives debt and collateral markets. These activities include on-boarding operational change and resignation.

What you will be doing:

How we do things at ASX is just as important as what we do. This means if youre a people leader you will be responsible for both the core duties outlined below and providing leadership to your team to ensure we foster a collaborative inclusive team environment where people feel empowered accountable and deeply connected (as outlined in our Leadership Principles).

Operate as a dedicated single contact point for Participant on-boarding transition and/or resignation activities
Be an advocate for the customer while aligning expectations with ASX services and operational standards
Respond to Participant lead enquiries and support analysis and review into qualified customer opportunities
Take responsibility for customer readiness and ensuring a seamless transition pre and post go live
Manage customer communications with primary objective to ensure risks are resolved before they become issues
Co-ordinate and manage operational change initiatives across systems permissions and infrastructure working closely with internal and external stakeholders
Collaborate internally in leading process improvement initiatives tailored to enhance the customer experience
Maintain CRM System (Salesforce) with thorough and accurate customer information
Develop and maintain a deep understanding of the customers operational technical and business environments and their needs and challenges

What you will bring:

Must have

A proven track record in customer relationships coordination and engagement skills
Previous experience in a high performance dynamic operational environment
Managed multiple often conflicting tasks through planning and effective time management
Delivered clear and articulate communications verbal written and presentation
Worked within cross-functional operational teams and contributed to process improvements
Demonstrated highly developed analytical investigative and problem-solving abilities

Nice to have:

Knowledge of Participant systems operations and connectivity models across Front Middle or Back Offices environments
Knowledge of ASX Trading Clearing and Settlement internal systems and processes
Knowledge of the integrated ASX and ASX 24 environments both technically and operationally

We make hiring decisions based on your skills capabilities and experience and how youll help us to live our values. We encourage you to apply even if you dont meet all the criteria of this role.

If you need any adjustments during the application or interview process to help you present your best self please let us know at

At ASX Group our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks including reference and police checks completed as part of the on-boarding process.

To be considered for this position candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.

Required Experience:

Unclear Seniority

ASX: Powering Australias financial marketsWhy join the ASXWhen you join ASX youre joining a company with a strong purpose to power a stronger economic future by enabling a fair and dynamic marketplace for all.In your new role youll be part of a leading global securities exchange with a strong brand...