Sr. Project Manager Customer Establishment
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Job Location:
Franklin, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Title: Sr. Project Manager Customer Establishment
Reports to: Director Customer Establishment
Position Summary:
The Senior Project Manager (PM) is a key leadership role within the Customer Establishment organization. This position is responsible for leading and developing a team of Implementation Project Managers while driving execution excellence customer satisfaction operational consistency and continuous improvement across implementation processes.
In addition to people leadership the Sr. PM directly manages complex and highvisibility customer implementations of CensiTrac and related service offerings. The role is accountable not only for successful delivery but also for operational performance and measurable outcomes including implementation efficiency velocity effort optimization and customer satisfaction.
The Sr. PM is expected to be highly datadriven leveraging metrics and KPIs to identify trends remove bottlenecks and continuously improve the implementation operating model. This role requires strong collaboration across internal and external stakeholders to ensure timely highquality delivery of software and services.
Specific Responsibilities:
1) Operational Excellence & KPI Ownership
- Owns and drives key implementation KPIs including but not limited to: Implementation efficiency and revenue realization Customer Satisfaction (CSAT) Project velocity and duration Effort optimization and capacity utilization Ontime delivery and backlog management
- Uses data dashboards and reporting to proactively identify risks trends and improvement opportunities
- Demonstrates strong analytical capability to define track and act on performance metrics
2) People Leadership
- Directly manages and develops a team of Implementation Project Managers
- Sets clear expectations for delivery standards performance and professional growth
- Provides ongoing coaching mentorship and actionable feedback to improve execution communication and customer outcomes
- Conducts regular 1:1 meetings performance reviews and development planning
- Builds a highperforming engaged and accountable project management team
3) Continuous Process Improvement
- Leads continuous improvement initiatives to optimize implementation processes eliminate inefficiencies and rework
- Establishes and enforces consistent standard work and best practices
- Partners with crossfunctional stakeholders (Product Engineering Support Sales Customer Success) to improve endtoend customer establishment outcomes
- Applies structured problemsolving and rootcause analysis to systemic delivery challenges
- Conducts risk assessments; maintains risk registers; develops mitigation contingency and escalation plans
- Serves as an escalation point for customer delivery or team issues
4) Internal Stakeholder Partnership
- Partners closely with crossfunctional teams (Sales Customer Success Support etc.) to reduce project delays and address projects on hold
- Accountable for financial forecasting and for providing clear timely updates to leadership on the status of ongoing and completed projects
5) Project Management Critical / Complex projects
- Maintains direct accountability for successful delivery of assigned complex or highvisibility implementations
- Ensures a consistently highquality implementation experience across all assigned projects
- Travel requirement of up to 20%
Qualifications:
Required
- 58 years of experience implementing / project managing software solutions in healthcare setting
- 2 years of experience leading and managing project managers or delivery teams
- Demonstrated ability to use data and KPIs to drive decisionmaking and operational improvements
- Exceptional presentation communication and stakeholder management skills
- Proven ability to lead coach and motivate teams
- Strong problemsolving and analytical skills
- Wellorganized detailoriented and executionfocused
- Selfmotivated individual with strong ownership mindset
- Proficiency with program management tools and methodologies
Preferred
- Project Management certification (PMP or equivalent)
- Understanding of SPD workflows and ITS system
- Demonstrated impact using Fortive Business System / similar lean process methodologies
Required Experience:
Senior IC
Key Skills
- Project Management Methodology
- Project / Program Management
- Construction Estimating
- Construction Experience
- PMBOK
- Visio
- Construction Management
- Project Management
- Project Management Software
- Microsoft Project
- Project Management Lifecycle
- Contracts
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
