Client Relationship Manager

International Recovery Systems (IRS) is seeking a driven and analytical Client Relationship Manager to strengthen existing client partnerships and drive new business growth. This role sits at the intersection of operations sales compliance and datarequiring someone who can interpret performance metrics ensure adherence to client requirements and translate insights into stronger relationships and increased revenue.

This is not a passive account management role. The right candidate will actively engage clients ensure compliance standards are met identify opportunities and help position IRS as a top-performing recovery partner.

Key Traits for Success

• Self-starter who can operate independently
• Strong business acumen with a growth mindset
• Comfortable having performance-based conversations with clients
• Ability to balance relationship-building with accountability
• Detail-oriented with a strong focus on compliance and execution
• Willingness to travel as needed for client meetings

Compensation & Benefits

• Competitive base salary performance-based incentives
• Benefits package including health PTO etc.
• Opportunity for advancement within a growing organization

Why This Role Matters

This role directly impacts client retention revenue growth operational execution and compliance integrity. The right person wont just manage accountstheyll ensure they are set up correctly maintained properly and continuously improved.

If youre serious about making this role high-impact the next smart move is tying onboarding success and compliance scores into their bonus structurenot just revenue. Thats where most companies miss.

Required Skills:

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned clients
• Maintain and strengthen long-term client relationships through consistent communication
• Conduct regular check-ins including monthly and quarterly performance reviews
• Ensure client satisfaction and proactively address concerns

Client Onboarding & Implementation

• Lead onboarding of all new clients from contract execution through operational launch
• Coordinate with internal departments (operations compliance IT) to ensure a smooth transition
• Ensure all client requirements workflows and expectations are clearly implemented
• Establish baseline performance metrics and reporting structures during onboarding

Compliance Monitoring

• Monitor adherence to client-specific requirements SLAs and regulatory expectations
• Conduct periodic reviews to ensure ongoing compliance across all active accounts
• Identify and escalate any compliance risks or gaps to leadership
• Work cross-functionally to implement corrective actions when needed

Performance Analysis & Reporting

• Analyze client-specific performance metrics including:
  • Recovery percentages
  • Assignment volume trends
  • Revenue performance
• Identify trends gaps and opportunities within each client portfolio
• Prepare and present detailed scorecards during client review meetings
• Use data to support strategic recommendations and operational improvements

Business Development

• Identify and pursue opportunities to expand services within existing accounts
• Cultivate new client relationships and explore new markets
• Collaborate with leadership on growth strategies and market positioning

Internal Collaboration & Reporting

• Work closely with operations teams to align client expectations with execution
• Provide regular updates and insights to senior management and/or the President
• Act as the voice of the client internally to improve service delivery