VodafoneThree Senior Team Leader SOHO
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Be part of our Business UK function a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services we help all kinds of organisations from small local businesses to multi-national corporations unlocking the potential of new technologies including 5G AI and the Internet of Things (IoT).
The Senior Team Leader SoHo Recruits and leads a highperforming Telesales team responsible for retaining growing and migrating customers with fewer than 10 employees to the Vodafone brand. The role supports the business strategy ensures sales targets are met drives revenue growth excellent customer experience and strong pipeline management while ensuring compliance with SLAs coaching for performance and enabling consistent commercial outcomes across the SoHo segment. Direction setting and encouraging a coaching and career development culture are vital to this position.
What youll do
- Lead coach and develop a SoHo Telesales team to deliver sales targets retention outcomes and operational KPIs
- Drive customer migration from Three to Vodafone ensuring a seamless experience and brandenhancing interactions
- Embed new propositions and support trading priorities ensuring the team is equipped to sell and upsell effectively
- Lead the team through change providing clarity stability and support during transformation
- Recommend improvements to processes efficiency and customer outcomes across the SoHo Telesales journey
Qualifications :
Who you are
- Leadership Proven experience leading sales teams in a fastpaced Telesales or contactcentre environment
- Demonstrable success delivering against sales margin and retention targets
- Strong commercial awareness and understanding of telecoms products services and customer needs
- Excellent communication and influencing skills with the ability to motivate and guide diverse teams
- Skilled in CRM systems and performance management tools
Worried that you dont meet all the desired criteria exactly
We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in.
What we offer
We care about our peoples success by offering great pay bonuses up to 28 days off plus bank holidays and paid time for charity work. You can personalise our benefits for you and your family like discounts vouchers a pension plan and loads more. We help with your career through our amazing learning & development tools.
Additional Information :
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Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.
We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.
We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.
During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.
#VodafoneThree
Remote Work :
No
Employment Type :
Full-time
Key Skills
- React Native
- Employee Evaluation
- Stream and River Restoration
- Office Experience
- Automotive Diagnostics
- Auto Restoration
- Leadership Experience
- Mentoring
- Public Speaking
- Supervising Experience
- DynamoDB
- Google Suite
About Company
Hi, we are Three A brand that was created to be different, with truly global appeal. Our name and logo symbol are universal, recognised instantly in any geographical location regardless of language. Today were known as Three in the UK and Ireland, Drei in Austria, Tre in Sweden and T ... View more
