Installation Coordinator, Shop at Home Department
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
- Scheduling: Coordinate and schedule installation appointments with customers ensuring optimal routing and efficient use of resources.
- Customer Communication: Serve as the primary point of contact for customers regarding installation address dates times and preparation instructions. Provide timely updates and address any questions or concerns.
- Logistics Coordination: Work closely with the installation team to manage daily schedules ensuring installers are fully informed about job details special requirements and any changes.
- Order Management: Verify that all materials and custom window coverings are prepared and available for each installation. Confirm accuracy of orders and resolve any discrepancies.
- Documentation: Maintain accurate records of installation schedules customer interactions and any issues encountered. Ensure all documentation is complete and accessible.
- Problem Solving: Address and resolve any issues or conflicts that arise during the scheduling and installation process including last-minute changes or customer concerns.
- Team Collaboration: Collaborate with sales production and customer service teams to streamline processes and enhance overall customer experience.
- Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices for installation coordination.
Qualifications :
- Proven experience in scheduling logistics (geographical knowledge of city Greater Montreal Area and surroundings) or a related field preferably within the home improvement or custom window covering industry.
- Excellent organizational and time-management skills.
- Strong communication and interpersonal skills with the ability to handle customer interactions professionally.
- Proficiency in scheduling software and Microsoft Office Suite.
- Ability to multitask and work effectively in a fast-paced environment.
- Problem-solving skills and attention to detail.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- CCTV
- Low Voltage
- Customer Service
- Hand Tools
- Construction Experience
- Electrical Experience
- Mechanical Knowledge
- Service Technician Experience
- Schematics
- Security System Experience
- Power Tools
- Troubleshooting
About Company
Our Culture Our shared passion and dynamic collaboration provide our employees with the greatest work environment that will allow them to grow and reach their full potential. An environment where we ensure our people reach their full potential are passionate and well trained, while ... View more
