Tour Desk Manager
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Tour Desk Manager is responsible for overseeing the day-to-day operations of the Tour Desk ensuring tours are processed efficiently data is accurate and coordination with Sales Representatives runs smoothly. This role supports and guides team members manages schedules and helps maintain consistent processes and service standards. The Tour Desk Manager also monitors tour assignments reviews reports and addresses any issues that may impact daily operations ensuring the team stays organized productive and aligned with company expectations.
Duties and Responsibilities:
- Prepare schedules for the Tour Desk employees
- Oversee daily check in of Sales Representatives
- Manage the check in process of all tours
- Supervise tour data entry information for accuracy and completeness
- Coordinate assignment of tours to Sales Representatives
- Oversee the preparation and review of daily Tour Desk reports
- Order materials and supplies as needed
- Support Tour Desk employees with any questions and concerns
- Conduct and process performance evaluations
- Oversee all Tour Desk operations
Qualifications :
Experience:
- 4 years of experience in Tour Desk operations or related hospitality role preferred
- Previous supervisory or team lead experience preferred
- Experience in timeshare hospitality or sales support environment a plus
Education & Certifications:
- Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.
Skills/Knowledge:
- Strong leadership and team support skills
- Effective communication and teamwork
- Organization and scheduling ability
- Problem-solving and decision-making skills
- Ability to manage multiple priorities in a fast-paced environment
- Understanding of Tour Desk operations and tour flow
- Knowledge of check-in processes and tour assignments
- Familiarity with data entry and reporting practices
- Basic knowledge of inventory and supply management
- Experience using scheduling and reporting systems
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Eaglesoft
- Medical Receptionist
- Phone Etiquette
About Company
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, ... View more
