Veterinary Practice Management System (PMS) Support Specialist
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Job Location:
Rye Brook, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
The PMS Support Specialist plays a key role in supporting veterinary hospitals through practice management system (PMS) conversions and resolving complex system issues. This hands-on position focuses on ensuring smooth transitions to cloud-based platforms while minimizing disruption to hospital operations.
This role is ideal for a highly organized and detail-oriented problem solver who thrives in fast-paced environments and remains calm under pressure especially during system go-lives. The ideal candidate is a clear communicator who can effectively work with both technical and non-technical stakeholders understands how data is structured within systems and takes strong ownership of outcomes from start to finish.
Qualifications :
Key Responsibilities
- Support end-to-end PMS conversions including system setup data migration validation and go-live execution
- Configure templates pricing services and workflows within PMS platforms
- Assist with data entry and ensure accuracy throughout the conversion process
- Provide post-conversion support to stabilize systems and drive user adoption
- Serve as an escalation point for complex PMS-related issues across hospitals
- Diagnose and resolve system workflow and data-related problems
- Partner with software vendors to address system bugs outages and integrations
- Collaborate with Operations Strategy Marketing and Finance teams to support conversions and ongoing system needs
- Communicate timelines risks and resolutions clearly to stakeholders
Required:
- 3 years of hands-on experience with veterinary PMS platforms
- Strong experience with Pulse and EzyVet
- Experience with additional systems such as Avimark Cornerstone Impromed Shepherd or Vetspire
- Proven experience supporting PMS implementations or conversions
- Strong troubleshooting skills across systems workflows and data
- Solid understanding of veterinary hospital operations (front desk clinical workflows billing inventory)
Preferred:
- Experience in a multi-site veterinary organization
- Exposure to data migration or system integrations
- Experience working with software vendors and technical support teams
- Ability to work independently in fast-paced time-sensitive environments
Additional Information :
Additional information
Compensation & Benefits
- Base Salary: $70000 $90000 (commensurate with experience)
- Performance-based bonus eligibility
- Comprehensive medical dental and vision benefits
- 401(k) with company match
- Paid time off and holidays
Work Environment
- Remote or hybrid (if NY based)
- Travel up to 20% during active conversions and go-lives
Competitive compensation dependent on location and experience with annual bonus potential. We also offer a robust set of medical non-medical and retirement benefits that we encourage our employees to take advantage of.
We want nothing more than to fuel your career goals which is why weve created exclusive programs like Alliance Educates Alliance Propel and Alliance Cares - to bring you financial learning and wellness opportunities designed to enrich your growth.
WE ARE A DRUG-FREE & EQUAL OPPORTUNITY EMPLOYER.
Company Policy Forbids Discrimination Because of Age Color Race Religion Sex Disability Marital Status Sexual Orientation or National Origin.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
About Company
Alliance Animal Health was founded in 2017 based on the need for a new service model in the veterinary industry. The approach was to create a true partnership model that would help veterinarians by removing the stress of managing the business side of the practice and giving them the b ... View more
