Reservations Manager

• Lead coach and develop the Reservations team to deliver service excellence and achieve revenue targets
• Oversee daily reservations operations to ensure efficiency accuracy and high-quality guest interactions
• Manage occupancy forecasting yearly projections and monthly revenue objectives in collaboration with senior management
• Analyse booking trends occupancy patterns and performance metrics to inform strategic decisions
• Handle all reservation enquiries professionally identifying opportunities to upsell and maximise revenue
• Monitor and optimise room availability rate structures and inventory across PMS GDS and online distribution channels
• Oversee group bookings special allocations promotional inventory and key account reservations
• Ensure accuracy of reservation data reporting and communication to maintain operational integrity
• Maintain strong product and market knowledge to drive occupancy and revenue performance

Qualifications :

• Previous hospitality experience with a minimum 1 year of experience in a Reservations leadership role
• Strong knowledge of Property Management Systems (Opera) GDS and booking platforms
• Proven ability to lead coach and develop high-performing teams
• Analytical skills 
• Excellent communication and stakeholder management skills
• High level of attention to detail and commitment to accuracy
• Ability to thrive in a fast-paced high-volume environment while remaining composed under pressure
• Strong organisational and time management skills
• Full Australian working rights

Additional Information :

What we offer

• Free on-site car park
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accors learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time