ServiceNow Administrator
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
YourNextBigCareerMoveStartsat DXC Technology
WereHiring: ServiceNow Administrator
Location: Hybrid - DXC Manika Eton Cyberpod Two Quezon City
Employment Type: Fulltime
At DXC we build strong connections embrace innovation and empower our people to grow.Werelooking for a ServiceNow Administratorwho is motivated skilled and eager to contribute to meaningful projects.
Key Responsibilities
1. Platform Operations & Maintenance
- Ensure stable and smooth day-to-day operation of all ServiceNow instances (DEV TEST PROD).
- Monitor system health dashboards scheduled jobs and integrations to prevent or quickly resolve issues.
- Perform regular housekeeping activities such as log cleanup fixing broken references and managing orphaned records.
- Manage user accounts roles and group access following governance policies.
2. Incident & Request Management
- Provide Level 2 support for all ServiceNow-related incidents and requests raised through the ITSM tool.
- Investigate and resolve functional and configuration issues (catalog items forms workflows notifications).
- Escalate complex or code-related issues to the ServiceNow Developer or Platform Owner when required.
- Ensure timely updates and communication to users and stakeholders regarding ticket progress.
3. Change & Release Management
- Participate in CAB reviews and ensure all admin changes follow proper change management process.
- Prepare and execute platform changes (configuration workflow updates role adjustments) during approved windows.
- Support deployment activities from DEV TEST PROD ensuring correct migration of update sets.
- Maintain release notes and documentation for all BAU deployments.
4. Platform Configuration and Catalog Maintenance
- Maintain and enhance service catalog items request workflows and approval processes.
- Configure and test UI policies business rules client scripts and notifications within BAU scope.
- Work with process owners to ensure catalog items and forms remain accurate and aligned with business needs.
5. Upgrade and Patch Support
- Support the ServiceNow version upgrade process pre-checks testing and post-upgrade validation.
- Identify and resolve broken configurations or deprecated features after upgrades.
- Update documentation and test cases post-upgrade to maintain compliance and stability.
6. Reporting and Performance Analytics
- Create and maintain reports and dashboards for ITSM and other modules as requested by stakeholders.
- Monitor platform performance and usage trends; recommend optimizations or cleanup activities.
7. Security Compliance and Governance
- Manage user and role provisioning in line with least-privilege principles.
- Ensure compliance with audit and governance controls (e.g. access reviews segregation of duties).
- Maintain data integrity in CMDB catalog and other modules used by BAU.
8. Continuous Improvement and Collaboration
- Identify and propose process or automation improvements to enhance efficiency.
- Collaborate with developers process owners and platform team for fixes and enhancements.
- Participate in weekly BAU stand-ups or review calls to discuss platform health open issues and priorities.
9. Documentation and Knowledge Sharing
- Maintain configuration logs admin guides and SOPs for BAU activities.
- Create and update Knowledge Base (KB) articles for common issues or user queries.
- Support internal training and handover sessions to ensure operational continuity.
10. Communication & Escalation
- Provide timely updates on incidents changes and maintenance activities.
- Escalate recurring or high-impact issues to the ServiceNow Platform Owner or Tech Lead.
- Coordinate with vendor support (ServiceNow or third-party) for unresolved technical issues.
Solution Design & Delivery
Analyze business requirements and translate them into ServiceNow solutions
Design and configure ServiceNow modules using out-of-the-box first principles
Deliver enhancements across ServiceNow modules (ITSM mandatory; others as applicable)
Configure workflows forms business rules client scripts UI policies notifications and reports
Support integrations and data flows with internal and external systems
Advisory & Stakeholder Engagement
Act as a trusted advisor to business and client stakeholders
Recommend best-practice solutions and challenge unnecessary customization
Facilitate workshops design sessions and requirement walkthroughs
Support solution demonstrations and walkthroughs
Governance & Quality
Ensure adherence to DXC governance security and compliance standards
Support impact analysis and effort estimation for enhancements
Participate in design reviews and architecture governance
Collaborate with Test Analysts during functional and UAT testing
BAU & Operational Support
Support AMS activities including minor enhancements and continuous improvement
Provide technical guidance during incident and problem investigations
Ensure solutions are maintainable scalable and operationally sustainable
Qualifications
- Bachelors degree in a relevant field or equivalent combination of education and experience
- A continuous learner that stays abreast with industry knowledge and technology
3-5 years experience working with the ServiceNow platform
Strong hands-on experience with ServiceNow ITSM (Incident Problem Change Request)
Solid experience in:
Workflows and Flow Designer
Forms UI Policies Business Rules
Notifications SLAs and reporting
Experience working in Agile / SDLC delivery models
Strong analytical communication and documentation skills
What We Offer
Competitive compensation and benefits
Professional growth opportunities
A collaborative and inclusive workplace
Ifthis sounds like you applyhereapplication linkand take the next step in your DXC journey.
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AboutDXC:
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software services and solutions to global enterprises and public sector organizations helping them harness AI to drive outcomes at a time of exponential change with speed. With deepexpertisein Managed Infrastructure Services Application Modernization and Industry-Specific Software Solutions DXC modernizes secures andoperatessome of the worlds most complex technology estates. Learn more on
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Unclear Seniority
Key Skills
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
