HR Operations Partner

• Lead Americas HR Service Center operations serving as the primary escalation point for HR inquiries ensuringtimelyresolution disciplined case governance and effective judgment in managing complex or sensitive situations.

• Champion a highquality inclusive HR service experience developing standards monitoring service performance and coaching partners to reinforce PXIs employeecentric culture.

• Oversee governance of employee onboarding and documentation ensuring documentation accuracy audit readiness and compliance with internal policies and regulatory requirements.

• Manage endtoend I9 compliance operations including reverification strategy Workday workflow oversight and proactive risk mitigation for all U.S. employees.

• Own offboarding strategy for North America including delivery of intern and Canada voluntary exit conversations and management of all involuntary terminations with professionalism discretion and compliance.

• Oversee unemployment claim governance ensuringaccurateandtimelyEDD responses and reducing risk exposure through consistent documentation standards.

• Lead HR audit readiness partnering crossfunctionally to prepare reviewvalidate and enhance employee documentation and process controls for internal and external audits.

• Manage the HR knowledge base driving content accuracy usability and selfservice adoption; collaborate with SMEs to close knowledge gaps and elevate employee access to information.

• Oversee global transfer operations partnering with global HR teams tovalidatecompensation audit offer details coordinate onetime payments and ensure seamless crossborder transitions.

• Serve as an operational advisor for PXI initiatives contributing processexpertiseidentifyingrisks and influencing design decisions to ensure scalable compliant solutions.

• Lead continuous improvement efforts to strengthen HR operational efficiency reduce errors streamline workflows and improveemployeeexperience across all lifecycle processes.

Required Skills & Qualifications

• Bachelors degree in human resources Business Administration Finance orrelatedfield.

• 7 years of experience in HR operations shared services or similar HR support roles.

• Strong knowledge of onboarding offboarding I9 administration and employee documentation processes.

• Ability to independently resolve Tier 1 HR inquiries with sound judgment and professionalism.

• Experience handling sensitive employee matters including terminations and compliance requirements.

• Strong organizational skills and attention to detail in a fastpaced environment.

• Excellent written and verbal communication skills.

• Proficiencywith HRIS and casemanagement tools (e.g. Workday ServiceNow).

• Ability tomaintainconfidentiality and manage sensitive information with discretion.

• Customerfocused mindset with a commitment to delivering a positive employee experience.

Preferred Skills & Qualifications

• Experience supporting global mobility or global transfer processes.

• Familiarity with knowledgebase maintenance or HR content management.

• Understandingcompliance processes such as unemployment/EDD documentation and audit support.

• Experience contributing to process improvements within HR operations.

• Understanding of U.S. and/or Canadian employment practices and regulations.

• Ability to collaborate effectively with crossfunctional HR teams.