IT System Administrator

• Stockholm
• On-site

Job Description

DigitalRoute is the company behind how the digital world gets paid. For over 25 years weve turned massive complex usage data into trusted finance-grade information that enterprises rely on to bill price and grow. Today more than 400 companies across SaaS AI cloud media and telecom run their revenue-critical data through our platform with precision to the cent and zero downtime.

And the timing couldnt be better. The entire digital economy is moving away from static subscriptions toward usage- and outcome-based pricing over 75% of new digital products will price this way by 2028. That shift makes what we do essential infrastructure for every business that wants to compete. Our customers reach market 2x faster grow 4x quicker and cut revenue leakage by more than half. This is a company where your work has real impact and were just getting started.

Were looking for a senior hands-on IT specialist to own onsite IT in Stockholm act as a key system administrator and contribute to user AI enablement across the business.

What youll do

• Act as the main IT contact in Stockholm and support colleagues globally.
• Provide advanced L1L2 (and some L3) support for laptops (Windows/macOS) phones peripherals VPN and meeting rooms.
• Run IT onboarding/offboarding (equipment accounts access data handover licenses).
• Administer Entra ID / AD SSO MFA and Microsoft 365 (Exchange Teams SharePoint OneDrive licenses).
• Manage devices via Intune and Kandji; keep endpoints patched secure and compliant.
• Apply security policies handle patching and backup/restore in line with our standards.
• Contribute to user AI enablement: promote AI assistants/copilots identify use cases create short guides and trainings and support pilots and rollouts.
• Maintain documentation and the knowledge base and drive small automations and process improvements.

Youll work closely with our IT Manager who focuses on architecture advanced security and complex L3 topics while you own day-to-day operations and user enablement.

What youll bring

• Solid experience in L2/L3 support onsite engineering or system administration.
• Strong hands-on skills with Windows and macOS common business apps and hardware.
• Working knowledge of Entra ID / AD MFA SSO and Microsoft 365.
• Familiarity with Intune and/or Kandji basic networking/VPN and ticketing tools (e.g. Jira).
• Experience or strong interest in AI assistants/chatbots and productivity tools (e.g. Microsoft 365 Copilot Slack/Teams bots).
• Nice to have: PowerShell or scripting Confluence Slack asset management tools basic GDPR/ISO 27001 understanding.

You enjoy helping people communicate clearly in English stay calm under pressure document your work take ownership and want to grow further in system administration and AI enablement.

If this sounds like you send your CV and a short note about your onsite/support experience your exposure to AI tools and why youre interested in this role at DigitalRoute.

We follow a continuous selection process and the position may be filled before the last application date.

Please note: A background check will be conducted on the final candidate as part of our recruitment process.

DigitalRoute is committed to fostering an inclusive and diverse environment and we actively encourage qualified candidates of all genders sexual orientations ethnicities disabilities and ages to apply. Join our global and diverse company where our differences are our strengths.