Call Center Representative

Rochester, NH - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

The Call Center Representative will be the first point of contact for potential and existing clients. You will handle incoming and outgoing calls respond to inquiries provide information about our properties and services and ensure high levels of customer satisfaction.

Key Responsibilities:

Handle incoming calls and respond to client inquiries promptly and professionally.
Make outbound calls to follow up with leads schedule appointments or provide updates.
Provide information about properties listings and real estate services.
Maintain accurate client records and call logs in the CRM system.
Collaborate with sales and property management teams to address client needs.
Resolve client complaints or escalate issues to supervisors when necessary.
Meet performance metrics including call volume response times and client satisfaction targets.
Stay updated on company offerings property listings and market trends.

Requirements:

High school diploma equivalent.
Previous experience in call center customer service or telemarketing is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-focused mindset.
Ability to handle multiple calls and tasks efficiently.
Comfortable using CRM software and Microsoft Office Suite.
Positive attitude professional demeanor and ability to work in a fast-paced environment.