Mgr Vendor Mgmt Sys Support

Grand Rapids, MI - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Summary - Manager Revenue Cycle Vendor Management and System Support

Responsible for the performance governance and optimization of revenue cycle vendors and critical revenue cycle enablement functions including Payer Access System Support (PASS) Epic Contract Build and the Revenue Cycle Builder Program. This role ensures these interdependent areas operate in alignment to support reliable system performance efficient workflows and highquality revenue cycle execution.

The manager establishes structured governance and accountability across vendor partnerships and system support functions ensuring contractual compliance service level adherence quality standards and operational readiness. This includes oversight of vendor performance support service reliability build quality and timeliness and coordination across system configuration payer access workflows and operational needs.

Working closely with Revenue Cycle Automation & AI Credentialing Education DS Finance and Revenue Cycle Operations the manager translates operational insights system performance data and vendor metrics into actionable improvements. The role focuses on reducing rework mitigating operational risk improving vendor and system reliability and enabling scalable costeffective revenue cycle operations through disciplined governance proactive issue management and continuous optimization.

Essential Functions - Manager Revenue Cycle Vendor Management and System Support

Vendor Governance: Establish and manage structured oversight of revenue cycle vendors ensuring adherence to contractual terms SLAs quality standards and productivity expectations.

Performance & Financial Accountability: Monitor vendor and support service performance resolve issues and disputes and oversee identification and recovery of service credits to support cost containment.
System Support Oversight (PASS): Ensure payer access system workflows and support processes function reliably and align with revenue cycle operations and payer requirements.
Epic Contract Build Management: Oversee Epic contract build activities to ensure accuracy timeliness and alignment with operational and payer needs while minimizing errors and rework.
Revenue Cycle Builder Program Leadership: Ensure consistent standards quality controls and governance across revenue cycle build activities.
Risk Mitigation & Continuity: Identify and mitigate operational and vendorrelated risks including dependency and downtime through proactive planning and redundancy strategies.
Analytics & Continuous Improvement: Use performance data and trends to drive operational improvements reduce rework and optimize vendor and system effectiveness.
CrossFunctional Leadership: Partner with Automation & AI Credentialing Education DS Finance and Revenue Cycle Operations to support integrated endtoend revenue cycle performance.

Qualifications - Manager Revenue Cycle Vendor Management and System Support

Required Bachelors Degree or equivalent in Healthcare Administration Business Administration Health Information Management Finance Information Systems or related field
Preferred Masters Degree Masters degree (MBA MHA MS Health Informatics)
Preferred Epic Revenue Cyclerelated certifications

7 years of relevant experience in healthcare revenue cycle payer access or healthcare IT/operations experience Required
5 years of relevant experience in revenue cycle enablement Epic build/support payer access systems or vendor supported services Required
3 years of relevant experience years in a leadership role management or program oversight role Required

Physical Demands - Manager Revenue Cycle Vendor Management and System Support

Bilateral Carry > 5 lbs: Seldom up to 10 lbs

Unilateral Carry > 5 lbs: Seldom up to 10 lbs
Pushing Force > 5 lbs: Seldom up to 10 lbs
Pulling Force > 5 lbs: Seldom up to 10 lbs
Sitting: Frequently
Standing: Occasionally
Walking: Occasionally
Forward Bend - Standing: Seldom
Forward Bend - Sitting: Occasionally
Trunk Rotation - Standing: Seldom
Trunk Rotation - Sitting: Occasionally
Reach - Above Shoulder: Seldom
Reach - at Shoulder or Below: Seldom
Handling: Occasionally
Forceful Grip > 5 lbs: Seldom
Forceful Pinch > 2 lbs: Seldom
Visual Acuity ¹
None No; Seldom Yes: Frequently

How Corewell Health cares for you

Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Revenue Cycle Vendor Management - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday through Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.

An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Required Experience:

Manager

Job Summary - Manager Revenue Cycle Vendor Management and System SupportResponsible for the performance governance and optimization of revenue cycle vendors and critical revenue cycle enablement functions including Payer Access System Support (PASS) Epic Contract Build and the Revenue Cycle Builder ...