Customer Care Associate
Share
Job Location:
Baulkham Hills - Australia
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Associate
As our Customer Service Associate you will love helping people on a daily basis its in your DNA. Taking phone calls and responding to queries over an email will be at the core of your daily tasks but it will be a rewarding day as the work you do helps transform the hearing experience of millions of people which will give you meaning.
More about the role:
Serve as the first point of contact for all inbound queries via phone email and eStore.
Investigating resolving or escalating all customer complaints in a timely fashion.
Developing a close working relationship with customers.
Working closely with and supporting the regional sales team to deliver exceptional customer experience
Processing consignment stock if required.
Making outbound calls regarding orders repairs new orders and production to clinics and customers.
More about you:
Experience working in a customer service/call centre role.
Experience working in a fast pace and dynamic environment.
Exceptional customer service skills with an outstanding customer-centric approach.
Empathetic dynamic and outgoing with excellent communication skills and the ability to build relationships.
A mindset which is supportive and allows you to walk in our customers shoes.
Analytical and problem solving skills whilst working under pressure.
The ability and willingness to take initiative.
A reliable punctual loyal and willingness to be part of a team attitude.
Experience in the medical industry with Salesforce and SAP would be an advantage.
More about what we offer:
As one of the worlds leading hearing care providers headquartered in Switzerland were committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development and there are exceptional growth opportunities with individual development plans.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment regardless of a candidates ethnic or national origin religion sexual orientation or marital status gender genetic identity age disability or any other legally protected status.
Required Experience:
IC
Key Skills
- Anti Money Laundering
- EAM
- Electrical Controls
- Air Ticketing
- ABB
- Electronics
About Company
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From hearing aids to cochlear implants to wireless communication, we are committed to offering the most c ... View more
