Senior Director of Account Management and Analytics Advisor

Job Title: ofAccount Managementand Analytics Advisor

Location:Remote/Hybrid
Department:Business Development and Client Relations
Reports To:Chief Strategy Officer

Job Summary:

We areseekinga highly skilled and experienced Account Management and Analytics Advisor towork with largeself-insured employers focusing on the delivery of high-quality healthcare data analytics solutions. The ideal candidate will have a strong background in healthcare analytics and a proven ability to translate complex data-driven insights into actionable strategies and clear digestible content for both analytical and non-analytical stakeholders. This role will involve leading client relationships managing internal resources towardtimelydeliverables and ensuring the effectiveutilizationof analytics to drive value and client satisfaction.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Key Responsibilities:

Account Management:

• Act as the primary point of contact for self-insuredemployerclients ensuring satisfaction and fostering long-term relationships.

• Serve as a trusted advisor understanding client needs and challenges and offering strategic solutions to improve their healthcare programs.

• Develop andmaintainstrong strategic client relationships by understanding their business challenges andobjectivesdemonstratingexceptional problem-solving skills.

• Coordinate and lead regular client check-ins presentations and strategic reviews to ensure alignment and satisfaction.

• Collaborate withinternalteams(data data science clinical and investigative executives etc.) to ensureoptimalservice delivery to clients.

• Become fluent inhealthcareclaims dataas relevant toCompanysspecific use case.

• Nurture client relationshipsfrom infancyand throughoutbusinessrelationshipincluding managing implementation processas needed.

• Collaborate withnew clientsand their respectivecarrier(s)/data warehouse/PBM/other external constituentson all necessary documentation and other itemsin order tointakehigh-qualityclaims and health Plandata.

Data Analytics & Insights:

• Utilize advanced analytics toolsandtechniques to create insights that inform decision-making cost-saving strategies and enhanced plan management.

• Collaborate with internal teams to ensure thetimelyand successful delivery of dataanalytics solutionsand insights.

• Review client feedback and performance metrics to ensure solutions meet or exceed expectations.

• Identifybusiness enhancementopportunities that align with client needs andobjectives.

• Partner with the sales and solutions teams to develop strategic plans that address client goals.

• Plan and leadclientupdatepresentationsas well as ad hoc client meetings and written communications.

• Assistthe team in developing marketing initiatives increasingbusiness success andenhancingsales.

Communication & Reporting:

• Translate complex data and analytical insights into clear actionable reports and presentations for non-technical stakeholders.

• Develop and deliver regular client-facing reports and presentations that highlight key performance metrics trends and opportunities.

• Explain technical concepts in a simple understandable manner forbenefitsleaders clientexecutivesand other decision-makers with limited technicalexpertise.

Project Management:

• Coordinate internal resources and timelines to ensure smooth implementation and delivery of projects.

• Troubleshoot client issues ina timelyand proactive manner ensuring client satisfaction.

• Monitor key performance indicators (KPIs) to track the success of initiatives and client satisfaction.

• Delegating tasks effectively and managing team dynamics.

Team Collaboration:

• Work closely with cross-functional teams such as data scientists project managers and consultants to deliver cohesive client solutions.

• Contribute to team-wide best practices sharing insights and strategies to enhance client success.

• Develop andmaintainstrong executive relationships.

Qualifications:

• Education:

• Bachelors degree in business MarketingEconomicsDataAnalyticsora related field.

• Mastersdegree is preferred but notrequired.

• Experience:

• 58 years of experience in account management client success or related roles within data analytics technology or consulting environments.

• 4 years of experience in healthcare data analytics.

• Proven experience managing senior-level client relationships and negotiating contracts or agreements.

Skillsand Competencies:

• Exceptional interpersonal and communication skills with the ability tounderstand andcommunicate technical insights to non-technical audiencesin a tailored and thoughtful manner.

• Ability to thrivein a fast-paced andlightly structuredenvironment.

• Hands-on doer mindset.

• Highly collaborativeteam-focusedopencommunicationand candid work style.

• Strong problem-solving and strategic planning abilities.

• Ability to break down complex problems into manageable components.

• Identifyingtrends patterns and key insightsindata.

• Developing actionable recommendations based on data analysis.

• Understandingdata analytics concepts tools and methodologies with the ability to translate insights into client strategy.

• Provenabilityto lead and manage projects independently.

• Experience inmanaging deliverables within deadlines.

Preferred Knowledge:

• Strong existingrelationships withinjumboself-insured plan sponsor community.

• Procurement/medical ASA and/or PBMcontractnegotiation experience.

• Familiarity withbenefit analytics datawarehousingand claims data files.

• Exposure tostatistical methods data modeling or machine learning insights and how they inform business decisions.

• Macro business knowledge ofchannels/industries relevant to the companys client base ( sectorfinance healthcare retail technologyTaft-Hartleyetc.).

Who isSmartLightAnalytics

SmartLightAnalytics was formed by a group of industry insiders who wanted to make a meaningful impact on the rising cost of healthcare. With this end in mindSmartLightcombats fraud waste and abuse in healthcare through our proprietary data process works behind the scenes to save moneywhile enhancingemployee benefitsandrequiringnoemployee behavior changes.