Homeowners Insurance Specialist (Mortgage Servicing)

Job Title: Homeowners Insurance Specialist (Mortgage Servicing)

Location: 2460 Paseo Verde Pkwy Suite 110 Henderson NV 89074

Job Type: Full time

Company: Village Capital & Investment LLC

Introduction:

Village Capital is a well-established mortgage company committed to delivering a quick efficient and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA VA USDA Loans. Our Headquarters are located in Henderson NV. We are a lender/servicer who works with loan originators brokers and correspondents to offer our customers great rates and good terms.

Key Responsibilities

• Review insurance documentation and closing packages to determine whether payment is required based on vendor-generated tasks and loan file requirements.
• Analyze and validate insurance policies including binders declarations pages quotes renewals endorsements and force-placed insurance documents.
• Verify flood certifications and ensure compliance with regulatory and investor guidelines.
• Identify and resolve discrepancies related to borrower names property addresses coverage amounts and policy terms.
• Communicate professionally and effectively with borrowers and third-party insurance vendors to request documentation clarify coverage details and resolve outstanding issues.
• Draft clear articulate and compliant email correspondence tailored to borrowers and external partners.
• Manage a high-volume pipeline while maintaining accuracy timeliness and strong attention to detail.
• Ensure proper documentation of all actions taken within internal systems to maintain audit readiness and compliance standards.
• Collaborate cross-functionally with closing escrow and servicing teams to support seamless loan processing and funding.
• Proactively identify process inefficiencies and recommend improvements to enhance workflow accuracy and turnaround times.
• De-escalate sensitive situations by actively listening demonstrating empathy and providing clear solution-focused communication.

Basic Qualifications

• Experience reviewing and analyzing insurance documentation for accuracy compliance and coverage sufficiency.
• Working knowledge of property insurance policies including binders declarations pages renewals endorsements and force-placed insurance.
• Ability to identify coverage gaps discrepancies in borrower/property information and policy deficiencies.
• Strong understanding of escrow hazard insurance and flood insurance verification processes.
• Proficiency navigating loan servicing systems (Encompass and ICE preferred) and Windows based environments.
• Ability to manage high-volume insurance review pipelines while maintaining accuracy and turnaround standards.
• Strong written and verbal communication skills with the ability to draft clear professional correspondence to borrowers insurance agents and third-party vendors.
• Ability to work independently while collaborating effectively with servicing escrow and closing teams.
• Demonstrated ability to de-escalate emotionally charged conversations with patience professionalism and confidence.

Specific Qualifications

• Demonstrated ability to interpret insurance policy language and apply internal guidelines to determine payment eligibility.
• Experience verifying flood certifications and ensuring compliance with investor and regulatory requirements.
• Strong analytical skills with the ability to research and resolve policy discrepancies related to coverage limits property type named insureds and property addresses.
• Experience communicating professionally with mortgage servicers insurance carriers agents title companies and customers to resolve insurance-related matters.
• Detail-oriented with a high level of accuracy when reviewing financial transactions related to insurance premiums and escrow disbursements.
• Ability to prioritize tasks effectively in a deadline-driven compliance-focused environment.
• Background in mortgage servicing insurance operations escrow or financial services strongly preferred.
• Experience responding to formal complaints regulatory inquiries or executive escalations.
• Ability to balance empathy for the borrower with adherence to company policy and compliance standards.

Preferred Qualifications:

• Experience working with insurance providers and vendors.
• Knowledge of mortgage servicing software and escrow analysis tools.
• 1 years of experience in mortgage servicing escrow or related field preferred.
• Strong understanding of escrow processes homeowners insurance and insurance disbursements.
• Familiarity with RESPA CFPB regulations and industry guidelines.
• Proficiency in mortgage servicing platforms (e.g. MSP Black Knight FIS or similar).

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

In Summary:

If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise we want to hear from you. At Village Capital & Investment LLC we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!

Required Experience:

IC