Collections Specialist
Share
Job Location:
Pawtucket, RI - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Responsibilities
Make regular consistent collection calls and send emails to past-due customers to secure payment commitments
Follow up on payment commitments and escalate delinquent accounts as needed
Review AR aging reports and prioritize collection efforts accordingly
Partner with sales and leadership to address high-risk accounts including potential credit holds
Establish customer creditworthiness by gathering and reviewing credit applications and reports
Maintain accurate organized records of collection activity and customer communications
Research and resolve billing discrepancies short payments and disputes by analyzing account history
Provide customers with account information and ensure prompt resolution of open issues
Process customer refunds and reconcile credit balances as needed
Ensure compliance with bankruptcy collections and insufficient funds procedures
Support audits by providing documentation and performing related financial tasks
Deliver professional courteous customer service in all interactions
Requirements
Qualifications
2 years of collections experience required (35 years preferred)
Experience with Eclipse ERP is a major plus
Strong understanding of collections processes regulations and best practices
Proficiency in Microsoft Word Excel and Outlook
Excellent verbal and written communication skills
Strong negotiation skills with the ability to resolve issues effectively
High level of organization and attention to detail
Ability to handle sensitive and confidential information
Self-starter with the ability to work independently and make sound decisions
Strong time management skills with the ability to prioritize multiple tasks
Adaptable flexible and able to thrive in a fast-paced environment
Team-oriented with a sense of urgency
Required Skills:
Qualifications 2 years of collections experience required (35 years preferred) Experience with Eclipse ERP is a major plus Strong understanding of collections processes regulations and best practices Proficiency in Microsoft Word Excel and Outlook Excellent verbal and written communication skills Strong negotiation skills with the ability to resolve issues effectively High level of organization and attention to detail Ability to handle sensitive and confidential information Self-starter with the ability to work independently and make sound decisions Strong time management skills with the ability to prioritize multiple tasks Adaptable flexible and able to thrive in a fast-paced environment Team-oriented with a sense of urgency
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
