Senior Technical Support Manager

Location:Dartmouth NS

AtCabco Communications Group we are committed to your success. We are acollaborative high-performing team built on integrity passion and mutualrespect. If you are a seasoned IT pro who takes ownership enjoys solvingcomplex challenges and loves helping clients succeed this is your next step.

TheOpportunity

We are looking for a Senior TechnicalSupport Manager to join our Managed IT Solutions division to lead our supportteams and function as the operations manager. Supporting a variety of customer environmentsfunctioning as an escalation point for complex issues; you will have a hand ineverything from infrastructure design cloud solutions and security toscripting and documentation while mentoring teammates and aligning technologyto client goals.

WhatYou will Do

Design implement &support infrastructure: servers virtualization (VMware/HyperV) and cloud (Azure AWS).

Build & support cloud/hosted environments: Microsoft 365/O365Exchange (2013) SharePoint SQL Azure AD/Entra.

Administer core Microsoft services: Active Directory GroupPolicy Windows Server (2012) Windows 10/11.

Secure remote access & networking: Configure VPNs VLANstraffic policies and enterprise security system solutions (Fortinet/Checkpointor similar).

Own the full lifecycle: Research diagnosis troubleshoot andresolve; document thoroughly; escalate appropriately.

Automate & document: Use PowerShell (and VBScript/Batch/SQL)maintain network/DR documentation standards and SOPs.

Manage platforms & tools: Maintain RMM/PSA systems () and keep project/ticket documentation up to date.

Hardware & backup: Work with server-grade hardware SAN/NASstorage PDUs and backup solutions (local/online).

Security first: Apply current security best practices EDR/AVpatching and policy enforcement.

Coach & collaborate: Mentor junior technicians and contributeto a positive learning-focused team culture.

Stay current: Track industry trends and recommend improvements.

WhatYou Bring

Post-secondary education in IT Computer Science Networking orequivalent experience.

5 years in IT support/technical support/engineering with Tier 3responsibilities.

Technical strengths across Microsoft stack virtualizationnetworking cloud platforms scripting and hardware.

Excellent customer service communication troubleshooting andorganizational skills.

Backup design & operations

Windows Server management at scale

Valid drivers license.

Nice-to-Haves

Antivirus/EDR administration

Networking architecture/design

Experience with Citrix or RMM/PSA platforms

Certifications: Microsoft CCNA VCP Citrix Fortinet NSE CheckPoint SonicWall CSSA ConnectWise

WhyJoin Cabco

Competitive compensation

Comprehensive benefits (health vision dental)

Performance-based incentives

Training & ongoing support

Collaborative fun team culture

Experience a culture that puts safety firstprioritizes the well-being of our people delivers outstanding service to ourcustomers gives back to communities fosters growth opportunities and upholdsthe highest standards of integrity.

Ready to take the next step in your career and bepart of a team that genuinely cares