Manager, CAR-T Commercial Operations & Analytics

Horsham, PA - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Data Analytics & Computational Sciences

Job Sub Function:

Business Intelligence

Job Category:

Professional

All Job Posting Locations:

Horsham Pennsylvania United States of America

Job Description:

Johnson & Johnson recruiting for a Manager CAR-T Commercial Operations & Analytics located in Horsham PA.

About Oncology

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Oncology team is focused on the elimination of cancer by discovering new pathways and modalities to finding treatments and cures. We lead where medicine is going and need innovators with an unwavering commitment to results.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at Manager CAR-T Commercial Operations & Analytics is accountable for the continued implementation of customer experience enhancements to improve the CARVYKTI end-to-end order fulfillment platforms. This position will be responsible for collaborating with stakeholders to document the business case for system and process improvements design the roadmap strategy for AI implementation within our order fulfillment platforms and collect continuous voice of customer feedback.

Key Responsibilities

Acts as the strategic and operational business product owner of CARVYKTI order management platforms
Through VOC data & analytics and Market Research identify new opportunities for processes and/or technical enhancements the team can deliver to facilitate a superior customer experience
Responsible for the strategic roadmap for order management platforms inclusive of AI enablement opportunities
Responsible for ingestion of and requirements gathering for system enhancements from internal and external users
Deliver business case and value realization by ensuring enhancements are prioritized for scale efficiency and customer experience
Measure & communicate effectiveness of process & technology improvements implemented through appropriate governance forums
Partner with training lead to ensure value of internal and external technology improvements is included within the training materials
Partner with the marketing team to bring customer facing and/or training materials through the appropriate review and approval channels (i.e. CAC iMPROVE etc.)
Partner with external agencies and key internal groups within the organization (Market Research Supply Chain J&J IT Order Specialists)
Recommend and track metrics & KPIs to measure value of implemented enhancements that tie to improving the customer experience.
Ensure data connectivity with CARVYKTI teams to ensure consistency / accuracy
Analyze real time system data usage to confirm value realization of enhancements

This is not a comprehensive listing of job functions. Other tasks may be assigned as needed.

Qualifications:

A minimum of a Bachelors degree is required. An advanced degree is helpful.
A minimum of 5 years of business experience in healthcare is required with 2 years of experience in the pharmaceutical industry preferred
Capable of leading and prioritizing multiple projects simultaneously
Able to partner and influence across functions and organizations to drive business results
Prior experience managing a technology product is required
Prior experience working within agile development framework is required
Excellent communication skills (written and oral) and experience addressing senior management
This position is based in Horsham PA and requires up to 10% travel
Prior healthcare marketing and/or customer-facing experience is preferred
Prior experience working with/within Salesforce applications is preferred
Prior experience working with JIRA is preferred

This role reports to the Senior Manager CAR-T Commercial Operations & Analytics.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Required Experience:

Manager