Housekeeping Supervisor-Hampton Inn Colchester by Hilton

Job Title: Housekeeping Supervisor

Location: Hampton Inn Colchester by Hilton
Department: Housekeeping
Reports To: Executive Housekeeper / General Manager

Position Summary

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations to ensure guest rooms public areas and back-of-house spaces meet Hampton Inn by Hilton brand standards. This role supports team productivity quality assurance and guest satisfaction by supervising housekeeping staff conducting inspections and ensuring efficient workflow.

Key Responsibilities

Operations & Quality Control

• Supervise and coordinate daily activities of Room Attendants Housepersons and Laundry staff

• Inspect guest rooms public areas and facilities to ensure cleanliness and brand compliance

• Ensure adherence to Hilton brand standards and property SOPs

• Monitor room status updates and coordinate with Front Desk for room readiness

• Ensure proper use of cleaning chemicals and equipment

Team Leadership

• Train coach and support housekeeping staff to maintain high performance

• Assist in scheduling staff based on occupancy and business needs

• Conduct daily pre-shift meetings to communicate priorities and expectations

• Address employee concerns and escalate issues as needed

Productivity & Cost Control

• Monitor housekeeping productivity (minutes per room labor hours)

• Assist in controlling labor costs while maintaining service quality

• Ensure proper inventory levels of linens supplies and amenities

• Support inventory counts and ordering processes

Guest Experience

• Respond promptly to guest requests and service issues

• Ensure VIP rooms and special requests are handled with attention to detail

• Promote a clean safe and welcoming environment for all guests

Compliance & Safety

• Ensure compliance with OSHA standards and hotel safety procedures

• Maintain proper key control and lost & found procedures

• Report maintenance issues promptly to Engineering

Qualifications

• High school diploma or equivalent required

• Minimum 12 years of housekeeping experience preferably in a hotel setting

• Prior supervisory experience preferred

• Knowledge of Hilton or similar brand standards is a plus

Skills & Competencies

• Strong leadership and team management skills

• Attention to detail and quality standards

• Ability to work in a fast-paced environment

• Good communication and problem-solving skills

• Basic computer skills (PMS systems preferred e.g. OnQ)

Physical Requirements

• Ability to stand walk bend and lift up to 2550 lbs

• Ability to work flexible schedules including weekends and holidays

Work Environment

• Fast-paced hotel environment

• Frequent interaction with guests and team members

• Indoor work with exposure to cleaning chemicals

Why Join Us

At Hampton Inn by Hilton we are committed to delivering exceptional guest experiences while creating a supportive and inclusive workplace. Join our team and grow your career with one of the worlds leading hospitality brands.