Product Operations Lead

About the Job:

Were looking for a Product Operations Lead to help our product organization run at its best. Youll report directly to our SVP of Product & Design and work at the intersection of product engineering design sales and customer successmaking sure the right information reaches the right people at the right time and that our teams can focus on building great software.

We have strong product and engineering teams solid planning rhythms and a release process that works. What we need is someone who can take whats working make it better fill in the gaps and bring the operational rigor that helps a growing company keep shipping with speed and clarity as we scale. We need to person who keeps our product machine well-tuned and empowers everyone else do their best work.

This is a senior individual contributor role and our first dedicated Product Ops hire. Youll be building the function itself from scratch but youll be doing it within a product org that already has strong foundations. As we grow youll likely add one or two team members over the next year.

If youre the kind of person who sees friction in a process and cant help but smooth it outand you believe AI should be doing the repetitive work that slows product teams downthis role was made for you.

Responsibilities:

Make the product development lifecycle run smoothly. We have a working process for how we plan build and ship. Your job is to make it better. Identify bottlenecks streamline handoffs improve the templates and rituals that teams rely on and continuously raise the bar on how efficiently we turn customer needs into shipped software.

Be the connective tissue across the company. Help coordinate across Product Engineering Design Marketing Sales and Customer Success so that launches are well-communicated feedback loops are tight and nobody is surprised. You wont own every launchPMs drive their ownbut youll own the process tooling and cross-functional coordination so they can do it well.

Strengthen our voice-of-customer systems. Work with PMs Sales Support and CS to improve how we aggregate synthesize and route customer feedback. Help make sure our roadmap reflects what customers actually need by ensuring the signal is clear and accessible to the people making prioritization decisions.

Build the metrics and dashboards that make the work visible. Partner with product and analytics teams to define and track the operational KPIs that tell us whether our product machine is healthycycle times launch effectiveness adoption metrics NPS trends. Give leaders the information they need to make good decisions.

Bring AI into everything. Identify and implement AI-powered tools and workflows that eliminate toil across the product org. Whether its automating status rollups synthesizing customer feedback at scale or streamlining release coordinationif a human shouldnt be doing it manually find a better way.

Enable our go-to-market teams. Work closely with Sales Solutions Engineering and Marketing to make sure they have the product context competitive intelligence and launch materials they need to win enterprise deals. Youre not building the sales deckyoure making sure the right information flows to the people who do.

About You:

• 8 years of experience in product operations program management or a similar role in a B2B SaaS environment. Youve seen what good looks like at scale.
• A track record of improving how product teams worknot just running processes but making them meaningfully better.
• Deep cross-functional fluency. You can earn trust and drive alignment with engineers designers PMs sales reps and executiveswithout needing to own every outcome yourself.
• A collaborative enabling mindset. You thrive by making the people around you more effective not by accumulating ownership.
• Strong analytical chops. Youre comfortable with data dashboards and using metrics to tell a story and drive action. SQL or BI tool experience is a plus.
• Hands-on experience with AI and automation tools. You dont just talk about AIyouve actually used it to make teams more productive.
• Excellent communication skills. You can distill complexity into clarity whether youre writing a launch brief or presenting to the exec team.
• Comfort with ambiguity. This is a new function at a company that moves fast. Youll need to figure things out as you go and be energized by that.

Bonus Points

Experience in developer tools DevOps or infrastructure software. You understand how software gets built and released because youve been close to it.

Engineering background or technical degree. You can read a product spec and an architecture doc with equal comfort.

Familiarity with feature management progressive delivery or experimentation platforms.

Experience enabling enterprise sales teams with product positioning competitive intel or technical content.

Why This Role Matters

LaunchDarkly is at an inflection point. Were re-accelerating growth expanding our platform and building for an AI-native future. Our product organization is strong and we want to keep it that way as we scale. This role exists to make sure our best people can do their best workto reduce friction improve visibility and keep the distance between a customer need and a shipped solution as short as possible.

If that sounds like a puzzle worth solving wed love to hear from you.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow inefficient development cycles costly outages and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components they escape nightmare big-bang technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams by providing insights into engineering cadence and stability

At LaunchDarkly we believe in the power of teams. Were building a team that is humble open collaborative respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender gender identity sexual orientation age marital status veteran status or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so contact People Ops at .

Do you need a disability accommodation

Fill out thisaccommodations request formand someone from our People Operations team will contact you for assistance.