Analyst ServiceNow

A Career at HARMAN

As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Automotive

Were a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity in-depth research and a spirit of collaboration with design and engineering excellence.
• Advance in-vehicle infotainment safety efficiency and enjoyment

About the Role

The HARMAN People Enablement team is seeking a Analyst ServiceNow with strong configuration experience to support the design implementation and optimization of ServiceNow solutions. The role requires close collaboration with business stakeholders to translate requirements into scalable efficient configurations within the ServiceNow platform.

What You Will Do

Functional & Business Analysis

• Engage with stakeholders to gather analyse and document business requirements
• Translate business needs into functional specifications and solution designs
• Conduct workshops requirement walkthroughs and solution demos

ServiceNow Configuration

• Configure ServiceNow modules such as Incident Problem Change Request Knowledge and HRSD
• Design and configure workflows Flow Designer business rules UI policies and client scripts
• Configure forms fields catalogues service portals and dashboards/reports
• Manage ACLs roles and basic security configurations

Solution Design & Implementation

• Recommend best practices aligned with ServiceNow standards
• Support end-to-end implementation including configuration testing and deployment
• Collaborate with technical teams for integrations and customizations where required

Testing & Deployment

• Prepare and execute test cases (SIT/UAT)
• Support defect resolution and ensure quality delivery
• Assist in release management and deployment activities

Stakeholder & Change Management

• Provide user training and documentation
• Support change management and adoption activities
• Act as a bridge between business HR/IT teams and technical developers

What You Need to Be Successful

• 5-8 years of experience in ServiceNow functional roles
• Strong hands-on experience in ServiceNow configuration - HRSD
• Experience with modules such as ITSM or CSM
• Knowledge of Flow Designer Service Catalog and reporting
• Understanding of Agile/Scrum methodologies
• Strong stakeholder management and communication skills

Bonus Points if You Have

• Bachelors Degree or equivalent experience with a preferred concentration in Business Technology Services Computer Science Information Systems or a related discipline
• Experience in HR Technology transformations Knowledge of reporting tools and dashboards exposure to governance and platform best practices

What Makes You Eligible

• This position requires up to 10% of travel.
• Be willing to work in Bangalore India.

What We Offer

• Flexible work environment allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
• Access to employee discounts on world-class products (JBL HARMAN Kardon AKG and more)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• Be Brilliant employee recognition and rewards program.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.