Assistant Front Office Manager

Join Our Global Family at RIU Hotels & Resorts!

With over 100 hotels in 20 countries and more than 70 years of hospitality excellence RIU Hotels & Resorts is a global leader known for exceptional service innovation and warm hospitality.

Join us as we continue to redefine luxury and excellence. Whether youre seeking to grow your career explore new horizons or work with a dynamic inclusive team RIU Hotels & Resorts offers unparalleled opportunities to thrive.

This is your chance to be a key player in the most anticipated resort opening of the year in Phuket a flagship 5-star resort featuring 504 rooms. RIU Palace Phuket is located in Mai Khao a tranquil corner of the island renowned for its beautiful unspoiled beaches - just 15 minutes from Phuket International Airport.

Position: Assistant Front Office Manager

Department: Front Office

Location: RIU Palace Phuket Mai Khao Thailand

About the Role

As the Assistant Front Office Manager you will support the Front Office Manager in overseeing daily operations to ensure exceptional guest experiences and seamless service delivery. You will play a hands-on role in supervising the team maintaining RIU Brand standards and ensuring that the front-of-house runs efficiently. This role is vital during the pre-opening phase requiring a proactive leader who can bridge the gap between management strategy and floor-level execution in Thailands vibrant hospitality environment.

What Youll Do

• Operational Support: Assist in leading all Front Office sections including Reception Guest Services Bell Services and Guest Relations ensuring all areas meet RIUs 5-star standards.

• Service Supervision: Maintain a strong presence in the lobby during peak hours to greet guests manage flow and ensure a warm professional atmosphere.

• Inventory & Coordination: Help manage room blocks arrivals/departures and VIP amenities working closely with Housekeeping and Engineering to ensure room readiness.

• Issue Resolution: Act as the first point of escalation for guest concerns providing empathetic and efficient resolutions to maintain high satisfaction scores.

• Team Supervision: Assist in supervising scheduling and mentoring a large diverse team ensuring discipline and a positive work culture.

• Pre-Opening Execution: Support the FOM in implementing operational procedures and conducting intensive staff training prior to the resort launch.

What Were Looking For

• Experience: Minimum 35 years of experience in Front Office operations with at least 2 years in a supervisory or Assistant Manager role within a 4 or 5-star hotel or resort.

• Skills: Strong supervisory and organizational skills. You should be a people person with a knack for problem-solving and the ability to motivate a multicultural team under pressure.

• Education/Certifications: Degree or diploma in Hospitality Management or a related field. Proficiency in Microsoft Office (Word & Excel) and familiarity with Hotel Management Systems (PMS).

• Other Requirements: Strong command of English (spoken and written) and Thai are a must.

What Youll Get

• Attractive Remuneration Package and Bonuses: Competitive salary and incentives.

• Access to Company Healthcare: Eligibility healthcare insurance

• Efficient Staff Transport: Convenient transport facilities for all employees and/or Management staff accommodation.

• Nutritive Meals While on Duty: Well-balanced nutritious meals provided.

• Special Discounts: Exclusive discounts at RIU Hotels & Resorts worldwide.

Why RIU Hotels & Resorts

• Your Growth is Our Priority: We nurture talent through training mentorship and career advancement opportunities.

• A Culture of Belonging: Be part of an inclusive collaborative and rewarding work environment.

• Rewarding Your Commitment: Competitive compensation employee benefits and recognition for dedication and excellence.

Our Commitment

At RIU Hotels & Resorts we value diversity equity and inclusion as fundamental pillars of our success. We welcome all applications regardless of gender ethnicity religion disability age sexual orientation or gender identity.

Additionally through our Proudly Committed strategy we prioritize sustainability responsible practices and positive contributions to the communities where we operate.

By joining RIU you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.