Customer Success Specialist

Athens - Greece

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

About 100mentors

At 100mentors our mission is to empower organizations to confidently embrace GenAI and unlock its transformative potential with practical results. To deliver on this mission weve built an interconnected ecosystem (software education and community) that moves organizations from curiosity to confident measurable AI adoption.

Our three propositions:

Wiserworkis the AI Meeting Agentthat takes care of the meeting before during and after its duration. Wiserwork adds skills(not just features) in the meeting moderates in real time keeping conversations on track pushing for clarity and capturing commitments as they happen. Wiserwork turns everyday meetings into effortless moments of AI empowerment. No onboarding no tech skills needed - just show up at your meeting and the benefits are immediate. Its the easiest way to get everyone AI-enabled simply by participating.
Beyond software we partner with organizations through our GenAI Academy - offering our masterclasses (GenAI for your business) that empower hundreds of corporate teams to integrate responsibly & efficiently GenAI into their everyday workflows with measurable ROI.
Once those transformations produce measurable results we showcase them at the GenAI Summit- EMEAs largest gathering for generative AI. What started as a stage for wiserwork use cases has become the go-to event in Europe for the fastest growing AI companies; OpenAI Lovable ElevenLabs Mistral and 100 more sponsors who showcase their solutions to 5k in-person attendees and a 20k-strong digital community.

The Mission of this Role

As our Customer Success Specialist you will be the driving force behind turning our clients GenAI needs into measurable real-world results. The role will begin with a focus on supporting GenAI Academy projects while also helping customers engage withwiserworkas part of their learning journey. Over time you will play a bigger role in supporting wider wiserwork adoption and long-term customer success. You will work closely with our Academy Growth and Product teams to ensure customers are well-supported throughout onboarding adoption and ongoing relationship management.

What Youll Own

Act as a key point of contact for customers and participants ensuring a smooth onboarding and ongoing support experience across GenAI Academy projects and wiserwork adoption.
Support customers in successfully adopting wiserwork by guiding them through relevant use cases workflows and best practices.
Run structured customer check-ins project follow-ups and success reviews in order to measure progress against goals.
Track product adoption and engagement metrics and proactively identify potential risks needs or opportunities for stronger retention.
Document customer needs feedback and use cases to help improve product development and learning experiences.
Support expansion opportunities by identifying ways customers can gain additional value from our solutions.
Maintain accurate customer records and workflows in Hubspot or other CRM tools.
Contribute to improving onboarding processes documentation and customer success playbooks as we scale.

What Success Looks Like

Customers successfully adopt wiserwork and integrate it into their daily workflows with strong activation and engagement metrics.
Customer onboarding and GenAI academy project implementations are managed smoothly proactively and on schedule.
Customer engagement satisfaction and overall health improve consistently with NPS (>40 atm) remaining strong and progressing over time.
Customers are retained and expanding year-over-year contributing to low churn (<5%) across our portfolio.
Clearly defined LIR (Leading Indicator of Retention) per wiserwork product evolution phase.
Use cases feedback and insights are consistently captured and shared with Academy Growth and Product teams to improve the overall customer experience.

Why Youll Love This Job

Personal & Team Growth: Be part of a rocketship. We have been doubling (in users revenues & other metrics) every 18 months and with wiserwork we are setting the stage for a 15% MoM ARR growth translating into x3 to x5 per year. Besides quantitative growth we take care of qualitative growth & opportunities within our teams and our extensive network of users & stakeholders on a daily basis.
Positioned as a leadingAI Agent: Wiserwork is positioned as the go-to-meeting agent in Europe next to tools like Lovable and ElevenLabs.
International exposure: We are striving to increase our clientele from Europe and the US during 2026.
Collaboration: Youll work alongside our team and our network of mentors - innovators in AI education and product design.
Culture & Values: At 100mentors we value people who think like owners treating the companys mission as their own and building momentum together. Agency & learning attitude beats readiness.

What to Know Before You Apply

We expect autonomy and a high sense of agency. Youll be trusted to take initiative explore solutions and move things forward- even when not every step is fully defined
We move quickly and embrace change. Processes are evolving as we scale.
Clients needs can shift rapidly. Flexibility is key.

Qualifications

2-3 years in Customer Success or Account Management ideally in a SaaS or a technology-driven environment.
Experience supporting customer onboarding implementation or product adoption for digital products or platforms.
Strong project coordination and stakeholder management skills with the ability to manage multiple projects and priorities simultaneously.
Proficiency in HubSpot (or similar CRM/CS platforms) is a plus.
Excellent written and verbal communication skills in both Greek and English. Todays hottest programming language is English
A high sense of ownership and autonomy solving problems proactively.
Comfort working with data such as product adoption metrics engagement indicators and customer feedback.
Keen on exploring innovative ways to apply AI-driven solutions to improve customer outcomes.

Benefits

Competitive compensation aligned with experience.
Private Health Insurance
Stock option plan (optional after the 3-month probation period)
Flexible working hours and flexible vacation time. We trust you.
Clearly communicated employee journey during your 1st quarter.
Exposure to global clients and enterprise-level learning innovation.
You will work from our HQ at the heart of Athens with Acropolis views good coffee and the best vibes.
Work in an AI-first company where you will be constantly learning the worlds cutting edge GenAI tools and skills.
Work in a culture that rewards curiosity adaptability and ownership of outcomes.

Application Process

If you are passionate about the intersection of technology and education and excited about shaping the future of GenAI-powered collaboration we encourage you to Apply Now by submitting your resume and a cover letter. Well review your application and get back to you with the next steps as soon as possible. For any questions feel free to contact us at.

We are proud to be an equal opportunity employer dedicated to fostering an inclusive workplace that empowers everyone to thrive.

Required Experience:

About 100mentorsAt 100mentors our mission is to empower organizations to confidently embrace GenAI and unlock its transformative potential with practical results. To deliver on this mission weve built an interconnected ecosystem (software education and community) that moves organizations from curios...

Wiserworkis the AI Meeting Agentthat takes care of the meeting before during and after its duration. Wiserwork adds skills(not just features) in the meeting moderates in real time keeping conversations on track pushing for clarity and capturing commitments as they happen. Wiserwork turns everyday meetings into effortless moments of AI empowerment. No onboarding no tech skills needed - just show up at your meeting and the benefits are immediate. Its the easiest way to get everyone AI-enabled simply by participating.
Beyond software we partner with organizations through our GenAI Academy - offering our masterclasses (GenAI for your business) that empower hundreds of corporate teams to integrate responsibly & efficiently GenAI into their everyday workflows with measurable ROI.
Once those transformations produce measurable results we showcase them at the GenAI Summit- EMEAs largest gathering for generative AI. What started as a stage for wiserwork use cases has become the go-to event in Europe for the fastest growing AI companies; OpenAI Lovable ElevenLabs Mistral and 100 more sponsors who showcase their solutions to 5k in-person attendees and a 20k-strong digital community.

Act as a key point of contact for customers and participants ensuring a smooth onboarding and ongoing support experience across GenAI Academy projects and wiserwork adoption.
Support customers in successfully adopting wiserwork by guiding them through relevant use cases workflows and best practices.
Run structured customer check-ins project follow-ups and success reviews in order to measure progress against goals.
Track product adoption and engagement metrics and proactively identify potential risks needs or opportunities for stronger retention.
Document customer needs feedback and use cases to help improve product development and learning experiences.
Support expansion opportunities by identifying ways customers can gain additional value from our solutions.
Maintain accurate customer records and workflows in Hubspot or other CRM tools.
Contribute to improving onboarding processes documentation and customer success playbooks as we scale.

What Success Looks Like

Customers successfully adopt wiserwork and integrate it into their daily workflows with strong activation and engagement metrics.
Customer onboarding and GenAI academy project implementations are managed smoothly proactively and on schedule.
Customer engagement satisfaction and overall health improve consistently with NPS (>40 atm) remaining strong and progressing over time.
Customers are retained and expanding year-over-year contributing to low churn (<5%) across our portfolio.
Clearly defined LIR (Leading Indicator of Retention) per wiserwork product evolution phase.
Use cases feedback and insights are consistently captured and shared with Academy Growth and Product teams to improve the overall customer experience.

Why Youll Love This Job

Personal & Team Growth: Be part of a rocketship. We have been doubling (in users revenues & other metrics) every 18 months and with wiserwork we are setting the stage for a 15% MoM ARR growth translating into x3 to x5 per year. Besides quantitative growth we take care of qualitative growth & opportunities within our teams and our extensive network of users & stakeholders on a daily basis.
Positioned as a leadingAI Agent: Wiserwork is positioned as the go-to-meeting agent in Europe next to tools like Lovable and ElevenLabs.
International exposure: We are striving to increase our clientele from Europe and the US during 2026.
Collaboration: Youll work alongside our team and our network of mentors - innovators in AI education and product design.
Culture & Values: At 100mentors we value people who think like owners treating the companys mission as their own and building momentum together. Agency & learning attitude beats readiness.

What to Know Before You Apply

We expect autonomy and a high sense of agency. Youll be trusted to take initiative explore solutions and move things forward- even when not every step is fully defined
We move quickly and embrace change. Processes are evolving as we scale.
Clients needs can shift rapidly. Flexibility is key.

Qualifications

2-3 years in Customer Success or Account Management ideally in a SaaS or a technology-driven environment.
Experience supporting customer onboarding implementation or product adoption for digital products or platforms.
Strong project coordination and stakeholder management skills with the ability to manage multiple projects and priorities simultaneously.
Proficiency in HubSpot (or similar CRM/CS platforms) is a plus.
Excellent written and verbal communication skills in both Greek and English. Todays hottest programming language is English
A high sense of ownership and autonomy solving problems proactively.
Comfort working with data such as product adoption metrics engagement indicators and customer feedback.
Keen on exploring innovative ways to apply AI-driven solutions to improve customer outcomes.

Benefits

Competitive compensation aligned with experience.
Private Health Insurance
Stock option plan (optional after the 3-month probation period)
Flexible working hours and flexible vacation time. We trust you.
Clearly communicated employee journey during your 1st quarter.
Exposure to global clients and enterprise-level learning innovation.
You will work from our HQ at the heart of Athens with Acropolis views good coffee and the best vibes.
Work in an AI-first company where you will be constantly learning the worlds cutting edge GenAI tools and skills.
Work in a culture that rewards curiosity adaptability and ownership of outcomes.