Assistant Training Manager

We are looking for an Assistant Training Manager who will be responsible for leading a group of learning specialists and will be responsible for the quality training delivery of the team they will lead ensuring that standard training practices are implemented and Operations needs are addressed. Being in a leadership position the Assistant Training Manager will also manage the learning specialists performance through performance monitoring coaching and feedback and supporting their professional developmental needs. The successful candidate must have exceptional relationship management skills strong leadership abilities and the ability to apply the L&D principles and best practices.

People Leader Role: Yes

Key Responsibilities

• Lead a team of learning & development specialists from different locations

• Manage training demands and intake to allocate needed resources

• Guide team members to develop and implement training plans

• Collaborate effectively with global stakeholders and subject matter experts to deliver quality training programs

• Conduct training needs analyses and analyze learning that will lead to meaningful insights

• Investigate learning gaps and recommend action plans to leadership

• Identify potential risks to learning quality and leverage insights to develop mitigations

• Active participation in business projects to ensure learning outcomes are understood for the training audience

• Set clear performance expectations; prepare effective performance plans and reward people for good performance; step forward to address difficult issues

• Provide team members with monthly performance feedback on service quality and productivity

• Assess strengths and development needs of team members; allocate time and resources for development; provide coaching to cultivate personal accountability and ownership; ensure that each team member has an active development plan

• Assist team members with complex and escalated cases

Job Requirements:

• Must have at least one year tenure in their current position

• At least 3 years extensive experience in learning and development field

• Proven record of solid performance and being a high performer

• Well-versed in current and evolving adult learning best practices strategies and methodologies.

• Ability to identify root cause of issues and takes the necessary steps to solve larger problems

• Ability to quantitively define and measure learning outcomes to track the effectiveness of learning deliverables

• Leadership experience and deep understanding of GWAM Retirement Operations are advantage

Decision Authorities:

Full resource management responsibility
Decision making for hiring terminating training/developing and compensation changes for the team
Make timely and sound decisions that consider financial integrity and customer satisfaction
Prioritize work deliverables and align internal resources to meet project timelines
Review / Approve training requests

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see

At Manulife/JohnHancock we embrace our diversity. We strive to attractdevelopandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retentionadvancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origincolour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .