Data Center Command Center Coordinator (Change & Operations)

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

You will provide centralized coordination change execution and operational oversight in support of data center modernization initiatives migration activities and steady-state operations. This role enables a follow-the-sun operating model for incident response ensures disciplined change management and serves as a key integration point across operations engineering vendors and business stakeholders. You will need to be willing to work 10 or 12 hour shifts (roughly noon-midnight)

What Youll Do:

• Coordinate intake prioritization and scheduling data center activities across multiple sites.
• Align requests with resource availability maintenance windows site readiness and operational constraints.
• Create manage and execute end-to-end data center changes using ServiceNow.
• Validate and maintain accuracy of ServiceNow CMDB AMDB and asset lifecycle records.
• Provide initial incident response and triage working directly with Fiserv Incident Command Center (FICC) and DC teams to assess and address potential data center impacts.
• Support asset management activities including shipping receiving and chainofcustody tracking.
• Ensure accurate asset records and lifecycle status throughout moves adds changes and decommissions.

Experience youll need to have:

• 5 years of experience supporting data center operations or large-scale infrastructure environments.
• 4 years of experience with ServiceNow (Change CMDB AMDB).
• Proficient in working with MS Office Tools (Power BI Excel Power Point Teams) and ServiceNow.
• 6 years of an equivalent combination of educational background related experience and/or military experience.

Experience that would be great to have:

• Experience in followthesun or 24x7 operational models.
• Familiarity with DCIM tools (Sunbird DC Track preferred).
• Experience supporting financial or procurement analytics in an operational context.
• Background in data center lifecycle management and asset governance.
• Experience supporting migration modernization or transformation initiative.

How youll work:

• This role requires use of a computer and audio equipment.
• Must be able to lift 50 pounds and climb ladders while working at heights of 6 to 12 feet and stand on your feet when needed.
• Occasional local travel of up to 30% may be required.
• To be considered you must be either a US Permanent Resident or US Citizen due to contractual obligations.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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