Senior Technical Lead – FINEOS Claims

Job Title: Senior Technical Lead FINEOS Claims
Work Mode: Remote/Onsite - Windsor CT
Duration: 12 Months

Role Overview:
The Senior Technical Lead FINEOS Claims is responsible for leading the design development customization and integration of FINEOS Claims Management solutions for insurance enterprises. This role combines deep technical expertise in FINEOS strong understanding of insurance claims domain and hands on leadership of onshore/offshore delivery teams. The role works closely with business stakeholders architects QA and integration teams to deliver scalable secure and high performance claims solutions while supporting modernization automation and regulatory compliance initiatives across the claims lifecycle.

Key Roles & Responsibilities:

Technical Leadership & Solution Design

• Serve as the technical lead and subject matter expert for FINEOS Claims Management Software including configuration customization and extension
• Lead solution design and technical architecture for claims implementations enhancements and integrations with upstream/downstream systems
• Review and approve technical designs code and configuration changes ensuring alignment with enterprise architecture standards

FINEOS Claims Implementation & Customization

• Lead development and configuration across core claims functions such as FNOL adjudication payments subrogation recoveries and claim lifecycle management
• Customize FINEOS using supported frameworks rules workflows and UI components to meet business requirements
• Support claims automation straight through processing (STP) and exception handling use cases aligned with modern claims platforms

Integration & Data Management

• Design and oversee integration between FINEOS Claims and other insurance systems (Policy Admin Billing Payments Document Management Data Platforms)
• Work with APIs messaging and batch interfaces to enable real time and near real time data exchange
• Ensure data quality reconciliation and auditability across claims and financial systems

Delivery & Team Leadership

• Lead and mentor technical teams (developers configurators integration specialists) across onshore and offshore models
• Coordinate with Product Owners Business Analysts QA and DevOps teams to ensure on time high quality delivery
• Support Agile ceremonies sprint planning technical grooming and release management activities

Quality Performance & Support

• Ensure solutions meet non functional requirements including performance scalability availability and security
• Support production deployments post go live stabilization and L3 support for FINEOS Claims platforms
• Troubleshoot complex production issues and lead root cause analysis and permanent fixes

Compliance & Best Practices

• Ensure adherence to insurance regulatory requirements data privacy and audit standards
• Apply best practices for coding standards documentation DevOps and CI/CD pipelines
• Support modernization initiatives such as cloud adoption automation and AI enabled claims processing where applicable

Required Skills & Experience

Core FINEOS & Insurance Skills

• Strong hands on experience with FINEOS Claims Management Software
• Deep understanding of insurance claims domain including FNOL adjudication payments recoveries and claims financials
• Experience delivering large scale claims transformation or modernization programs

Technical Skills

• Strong experience in FINEOS configuration customization and extension frameworks
• Proficiency in Java/.NET (as applicable) REST/SOAP APIs XML/JSON SQL
• Experience with integration patterns middleware and event based processing
• Familiarity with cloud platforms (Azure/AWS) and DevOps practices is a plus

Leadership & Delivery Skills

• Proven experience leading technical teams in Agile delivery models
• Strong problem solving troubleshooting and decision making abilities
• Excellent communication skills for interacting with business technical and executive stakeholders

Nice to Have / Preferred

• Experience with core insurance ecosystems (Guidewire Duck Creek Pega Document Management Payment platforms)
• Exposure to claims analytics automation or AI assisted claims processing
• Experience in cloud migration or FINEOS upgrades

Success Measures for the Role

• Stable scalable and high performing FINEOS Claims implementations
• On time delivery of releases with minimal production defects
• Improved claims processing efficiency accuracy and compliance
• High stakeholders and business satisfaction