Open Jobs Services Manager, Stores

At Sephora Canada were passionate about finding and sharing beauty in the world. Our constant innovation our ability to see and lead trends and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities in our differences our experiences and in the spirit of our employees.

Job ID: 284781
Store Name/Number: BC-Victoria (0546)
Address: 3147 Douglas Street Victoria BC V8Z 6E3 Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing open vacancy

As our next Beauty Services Manager at Sephora you will manage the Beauty Skincare and Fragrance Studio within your specific Sephora store location. You will spearhead the strategy for our 1:1 paid client services such as make-up applications and skincare services. Our Beauty Services Manager also owns the innovation and execution of classes and events held within their Sephora store in collaboration with our brand partners. This role will focus on the coaching and development of the Paid-Service Beauty Advisor team to ensure they are qualified to deliver a tailored beauty or skincare experience for our clients. This role reports to our Store Director and leads a team of Beauty Services Leads Coordinators and Advisors.

What youll be doing as a Beauty Services Manager at Sephora

• Beauty Studio Management.Manage the daily operations at the Beauty Skincare and Fragrance Studio (as applicable). Ensure that the Coordinator Beauty Studio is adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
• Embracing Innovation.Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients in providing an elevated in-store experience.
• Client Experience.Manage the Online Reservation system including publishing Beauty Advisors availability and classes. Ensure staffing levels are adequate to support increased services while ensuring an efficient client check-in process and the management of testers and supplies.
• Event Management.Manage all in-store events with the services team. Ensure that all events are planned and staffed appropriately to maximize client learning and store sales opportunities.
• Training & Development.Manage the development and certification process for Beauty Advisors. Provide opportunities to elevate their artistry skills whenever possible.
• Performance Assessment & Development.Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about Clients.Regularly act as Manager on Duty within the store. Engage with Beauty Advisors and clients on stage.

Wed love to hear from you if

• You have 2-4 years of management experience in the beauty retail or customer service industry or equivalent internal experience.
• You have a proven track record of coaching a team to company expectations and have a passion for training development and education.
• You are entrepreneurial at heart and have a history of generating business or executing events that create a meaningful connection with your community and/or clients.
• You have excellent time management skills that extend to your team and their efficiency.
• Bonus points if you have a passion or background in make-up artistry or skincare services.

We know that when reading job descriptions sometimes you can check every box and sometimes you feel so close to what a company is looking for but are missing 1 or 2 criteria. At Sephora we like to be outside the box so ifyou feel that you might be missing a few of the requirements but have transferable experience within your career journey- we encourage you to apply!

Location Availability and Physical Requirements-

• This role requires on-site work at the location specified in the job posting location/ address.
• This role requires availability including evenings weekends and holidays
• Our stores are fragrance-filled environments where team members will be required to bend and stretch to stock shelves and lift and carry up to 50 pounds.
  
  

Sephoras Total Rewards-

• The Compensation. Sephoras philosophy for pay is to offer competitive market rates and consider factors like market location internal equity job scope and responsibility. Additionally we assess the skills and experience required to be successful in the role.
• The Perks. Enjoy the product discounts gratis & exclusive brand events. Think youve tried it all Just wait until you work at Sephora!
• The Benefits. This role is eligible to participate in Sephoras extended health benefits and life insurance program subject to full-time employment. We offer a range of benefits that can be tailored to an employees individual needs in addition to paid time off so that you can rest and recharge.
• The Education & Development. We heavily invest in training to build your personalized career plan and encourage internal mobility across Canada so you can achieve your professional goals. Sephora employees also have access to the LVMH job board and additional LVHM programs.

The compensation ranges betweenCAD$54800.00 - CAD$68500.00. In addition you may be eligible for performance-based bonus opportunities a competitive benefits program and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors including but not limited to the actual qualifications and experience of the individual and any additional non-discriminatory legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.