Technician Advanced, Business Technician I
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Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Req Id:426788
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
On the Bell Business Markets team youll be a vital part of making innovation happen for enterprise-scale customers. Youll deliver advanced solutions in areas such as IoT Mobility/5G Cloud Cyber Security Voice Collaboration & Contact Centre and Internet & Private Networks.
At Bell your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Job Posting Details
Job Title: Technician - Advanced Business Technician I Wage schedule B
Job location address: 671 de la Gauchetière St W Montreal (Quebec)
Job status: Regular - Full Time
Name and description of the hiring department
The Managed Services Team are looking for motivated team members to join our L2 team in the delivery operations innovation and evolution of our network services domain. You will be working on the MISN service for our largest Managed Services customer that Bell supports.
Main Job Duties / Accountabilities
- Provide support to various Managed Services customers (includes MACDs incidents changes and projects)
- Work closely with L3 support to resolve complex incidents
- Provide the necessary support to ensure all SLAs are met
- Participate in onboarding process for new clients
- Manage services related to the customer while following Bell Canada processes tools and best practices
- Must be able to attend customer meetings and clearly identify and communicate various items within Bells obligations
- Provide weekly and monthly reports as required
- Create and maintain customer and internal technical documentation and databases
- As needed act as the customers point of contact and handle recurring problems. Follows up on the status of projects releases into production and requests for service from the customer with members of his or her team
- Identify and propose improvement to processes
- Participate in different internal initiatives
- Keep up with emerging telecommunication technology
- Possessing a valid IP certification (e.g. CCNA) or in the process of achieving it will be of benefit in carrying out duties and accountabilities
Prerequisite
- Candidates who are part of the Craft and Services bargaining unit must have;
- A college diploma in electronics or telecommunications or equivalent work experience
- At least one current IP certification (CCNA CCNP JNCIA Juniper etc.) or in the process of achieving it or equivalent IP specific knowledge
- Candidates from outside the Craft and Services bargaining unit must have:
- A college diploma in electronics or telecommunications or equivalent work experience
- A minimum of a high school diploma
- At least one current IP certification (CCNA CCNP JNCIA Juniper etc.) or equivalent IP specific knowledge
- Fluent in English and French
- In the course of their duties this person will be required to interact with French & English speaking stakeholders across Canada
- As necessary agree to undergo a background security check to meet a customers clearance requirement
Essential Qualifications / Skills
- Basic knowledge in multi-protocol network interconnection service provision and/or delivery as a front-line technician
- Intermediate knowledge of network protocols network management systems and LAN and WAN systems
- Intermediate knowledge of Ethernet & TCP/IP
- Basic knowledge on ITIL practices
- Intermediate knowledge on at least 2 of the following products:
- Cisco networking products
- F5 networking products
- Fortinet networking products
- HP networking products
- Juniper/MIST networking products
- Meraki networking products
Essential Qualifications / Skills (continued)
- Basic knowledge on at least 1 of the following technology:
- RIP
- OSPF
- BGP
- MPLS
- security
- wireless services
- Intermediate knowledge of Microsoft Office
- Must possess excellent organizational skills and the ability to prioritize tasks in a dynamic environment
- Ability to make decisions promptly and manage risks while under pressure
- Analytical thinking and problem-solving abilities
Working Conditions
This is a 24/7 operation. The candidate will be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority) to participate in a standby program and work overtime as needed. Available and flexible to work days evenings nights weekends and statutory holidays as needed.
Note that many working conditions are subject to terms outlined in the collective agreement.
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status:Regular - Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 03/31/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaQC Montreal
Bellone of Canadas Top 100 Employers.
Required Experience:
IC
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About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
