Specialist Customer Operations

Work with world-renowned products and services.

Permanent role with flexible hours.

Competitive salary of $88264 base plus Super!

About Us:

Welcome to The Perth Mint where golden career opportunities await.

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 125 years The Perth Mint is a premier tourist destination an award-winning exporter and a key supplier of precious metals to markets throughout the purpose is to bring the wonder of precious metals to the world.

Theres no organisation quite like it with a variety of roles available from engineers and chemists to artists and technicians.

The Opportunity:

We have a permanent full-time opportunity available in our East Perth office ready for someone to step in and make an impact from day one.

In this role youll be the first line of compliance for our customers - guiding them through onboarding account setup and ongoing maintenance while making sure everything aligns with AML/CTF requirements. Youll be working closely with a mix of customers including complex and high net worth individuals helping them navigate what can sometimes feel like a detailed and sensitive process.

From KYC checks and due diligence through to ongoing account reviews youll play a key role in protecting both our customers and the business. Just as importantly youll help make compliance feel seamless - balancing regulatory requirements with a positive professional customer experience.

This role is perfect for someone who enjoys working with detail understands risk and takes pride in building trust through every interaction.

About You:

Youre calm and comfortable working in an environment where compliance and customer experience go hand in hand.

You might come from a banking or financial services background with experience in AML/KYC onboarding or customer due diligence. You understand how underlying transactions work can assess risk and know when something doesnt quite look right.

You communicate clearly ask the right questions and feel confident working with a range of customers - including more complex structures like trusts or companies. Youre organised take ownership of your work and dont cut corners when it comes to process and compliance.

If youve got ACAMS thats a bonus - but more importantly you bring strong judgement attention to detail and a genuine interest in financial crime and doing things properly.

Youre also a team player - happy to share knowledge support others and contribute to building a strong culture of compliance across the business.

Our Benefits:

• Competitive salaries and employee discounts
• Flexible work options available
• Opportunity to work for an endorsedWORK180employer
• Training and development opportunities
• Opportunities to be part of our wide and active range of Employee Resourcing Groups:Reconciliation Gender Culturally and Linguistically Diverse (CALD) Disability Mental Health and Neurodiversity and Perth Mint with Pride
• Charity and volunteer initiatives
• Health and wellness programs including an Employee Assistance Program ongoing wellbeing initiatives and workplace community building spaces
• Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on the WORK180 website

Its easy to dismiss the perfect opportunity if you dont see yourself as the perfect fit. If this role feels right no matter your background or personal circumstances please submit your application.

Applications close on 1 April 2026. The Perth Mint reserves the right to close applications prior to this date.

Candidates must have the right to work in Australia and pass our national security check.