Hardware Support Technician

The Opportunity:

What Youll Do:

• Kiosk & Cashiering System Deployment
• Build configure and prepare kiosk and cashiering systems for deployment.
• Install hardware components including payment devices printers scanners displays and peripherals.
• Perform onsite installation setup testing and commissioning at client locations.
• Configure operating systems applications and network connectivity.
• Validate system functionality prior to client handoff.
  

• Provide onsite and remote troubleshooting for kiosks and cashiering systems.
• Diagnose and resolve hardware software and connectivity issues.
• Perform preventive maintenance and system health checks.
• Replace defective components and perform repairs as needed.
• Maintain documentation of service activities and resolutions.

• Assist with physical minor fabrication modification or customization of kiosk components.
• Perform light mechanical work such as mounting cable routing enclosure adjustments and hardware assembly.
• Conduct component-level repairs where feasible.
• Coordinate with vendors for parts replacement and warranty support.

• Support installation configuration and updates of kiosk and cashiering applications.
• Troubleshoot application performance and integration issues with appropriate teams.
• Assist with payment processing configurations and peripheral integrations.
• Work with development or engineering teams to reproduce and resolve technical issues.
• Maintain software images and deployment standards.

• Serve as a professional client-facing technical representative during onsite visits.
• Provide user training and operational guidance.
• Communicate system status issues and resolutions clearly to clients and internal teams.
• Gather client feedback and report improvement opportunities.

• Maintain accurate service logs and installation documentation.
• Follow standardized deployment and support procedures.
• Assist in developing best practices for installations and repairs.
• Support inventory tracking and asset management.

Who You Are:

• Associate degree or equivalent experience in Information Technology Electronics Engineering Technology or related field.
• 2 years of experience supporting hardware systems POS systems kiosks or similar technology.
• Strong troubleshooting skills across hardware and software environments.
• Experience working in client-facing or field service roles.
• Ability to safely use hand tools and perform mechanical assembly tasks.
• Basic understanding of networking concepts (IP addressing connectivity peripherals).
• Comfortable working onsite in retail public or operational environments.
• Valid drivers license with personal vehicle and ability to travel approximately 10%.
  

• Experience with Linux system configuration.
• Familiarity with POS or cashiering software environments.
• Knowledge of peripheral integration (receipt printers card readers barcode scanners).
• Basic scripting or system configuration experience preferred.
• Understanding of software deployment imaging or updates.
• Ability to read technical diagrams and installation documentation.

• Experience supporting self-service kiosks or payment terminals.
• Fabrication or light manufacturing experience.
• Electronics repair or hardware diagnostics background.
• Experience with payment processing hardware or PCI-aware environments.
• Field service or deployment project experience.

• Ability to lift and move equipment up to 100 lbs. though heavier items will need to be moved with the assistance of warehouse equipment.
• Ability to stand bend and work in confined or installation environments.
• Manual dexterity for assembly and repair tasks.

• Primarily warehouse or staging activities with occasional onsite work.
• Approximately 10% travel for installations maintenance and client support. Travel is often on very short notice.
• Combination of technical workspace client locations and field environments.

• Customer service orientation
• Technical troubleshooting
• Mechanical aptitude
• Attention to detail
• Communication and documentation
• Problem-solving mindset
• Time management and independence

Location:

This ideal location is Chicago area with the ability to work in the downtown area daily.

AI Mindset at Euna Solutions
We believe the future of work is human AI. At Euna Solutions we encourage our team members to leverage AI tools to enhance creativity efficiency and decision-making. Were looking for people who are curious about emerging technologies eager to experiment and committed to using AI responsibly to augmentnot replacetheir expertise.

If you enjoy exploring new ways to solve problems learning continuously and applying AI to make your work smarter and more impactful youll thrive here.

WhatItsLike to Work at Euna Solutions

At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement.

Here are some of theperksthat Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40-hour week for it.

Wellness days
Whats better than a long weekend An extra-long weekend!Twice a year Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.

Flexible workday
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built cloud-based software that helps public sector and government organizations streamline procurement budgeting payments grants management and special education administration. Designed to enhance efficiency collaboration and compliance Euna Solutions supports more than3400organizations across North America in building trust enabling transparency and driving community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more visit .

Please visit our website: check out our LinkedIn Pages believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

Required Experience:

Manager