Senior Manager, Contract Management

This role is based in Dublin.

As a Senior Manager of the Scaled Contract Management team you will be responsible for managing coaching training and hiring the 5 teams that support our customers across EMEA and APAC. The Contract Management organization is responsible for helping customers navigate all of their billing contract and renewal inquiries helping to both save and grow our customers relationship with HubSpot.

The mission of the Scaled Contract Management team is to help HubSpot customers grow better by increasing their usage of HubSpot and delivering delightful renewals all at scale. As a Senior Manager on our Scaled Contract Management Team youll lead a team of Scaled Contract Managers (CMs) who blend consultative customer success work with contract and renewal management in a high-volume digital-first environment. Your teams identify at-risk customers early drive product adoption and value realization and manage commercial outcomes through to renewal.

As our scaled customer base continues to grow the CM team is tasked with creating the optimal path to helping customers grow through both their contract terms and the use of HubSpots software platform while ensuring their growth strategy is sustainable into the future.

Were responsible for 100k customers including lots of SMBs who need our help and guidance. With a large segment of customers to support and ambitious goals we are looking for a leader who excels at change management can deliver results in a fast-paced and AI-enabled environment and one who can drive operational excellence even in times of ambiguity.

In this role youll get to:

• Lead a large organization consisting of 5 Managers and 50 ICs who are responsible for overseeing and processing any contract and billing questions for Scaled customers in EMEA and APAC.
• Serve as a strong leader and mentor in the greater Scaled Contract Management space.
• Work with other leaders in Scaled Customer Success Operations and Marketing to create and implement strategic plays across the organization that drive results.
• Build strong working relationships with other managers directors and executives across the business.
• Manage goal setting career development and performance management of your team.
• Analyze customer and performance data to make informed decisions about operational and procedural changes.
• Serve as a coach and a leader helping to develop the skills of your managers and individual contributors so they are able to achieve their metrics and career goals.
• Maximize efficiency in a constantly changing and growing environment where the process is fluid and creative and unique solutions are desired.

Were looking for people who have:

• Experience managing Managers and individual contributors
• Passion and commitment for helping customers succeed and grow with HubSpot
• Ability to coach individuals on performance and career development
• Strong analytical skills to identify team trends and patterns to drive results
• Familiarity of the interactions between contracts terms of service and legal requirements
• Clear and articulate communication skills with the ability to effectively drive a negotiation
• Familiarity with usage-based risk models scaled customer management workflows and/or digital engagement strategies at scale.
• Understanding of Loop marketing sales or business operations and how they connect to customer lifecycle and renewal outcomes.

We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form.

At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.

India Applicants: link to HubSpot Indias equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.

Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too.

Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.

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