Représentant Service à la clientèle Customer Service Representative

Job Summary

Job Description

Responsabilités principales / Key Accountabilities:

Répondre rapidement aux demandes des clients externes et internes.

Communiquer avec les clients par divers canaux (e-mails et téléphone).

Résolution des problèmes.

Ouverture et modification des comptes clients.

Traitement des commandes des formulaires des demandes et des requêtes.

Établir des devis

Coordination avec les services opérationnels concernant les livraisons et les demandes de renseignements.

Analyse des tarifs des factures et des éventuelles anomalies et mise en place des ajustements nécessaires.

Gestion des comptes clients ; collaboration avec les clients en cas de défaut de paiement analyse des factures et création de notes de débit et de crédit.

Suivi des délais de livraison et communication avec les clients.

Analyse des niveaux de stock des prévisions des bons de commande des entrées de stock et des commandes fermes.

Création de divers rapports par exemple : confirmations de commande prévisions volumes etc.

Résolution des réclamations des clients.

Connaître nos produits sur le bout des doigts afin de pouvoir répondre aux questions.

Répondre aux questions des clients concernant les conditions de crédit les produits les prix et la disponibilité.

Rencontres avec les clients selon les besoins.

• Responding promptly to external and internal customer inquiries.

  Communicating with customers through various channels e-mails and phone.

  Problem solving.

  Customer account opening and modifications.

  Processing orders forms applications and requests.

  Creating quotations

  Coordinating with operations on deliveries inquiries.

  Analyzing pricing invoices any discrepancies and creating adjustments accordingly.

  Working on accounts receivable; working with customers on collection payment default analyzing invoices and creating debit and credit memos.

  Monitoring on time delivery and communications with customers.

  Analysis of inventory levels forecast purchase orders incoming inventory firm orders.

  Creating various reports e.g.: order confirmations forecast volumes etc.

  Resolving customer complaints.

  Knowing our products inside and out so that you can answer questions.

  Answering client questions about credit terms products prices and availability.

  Meeting with customers as required

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties responsibilities or requirements.

Qualifications:

Exigences minimales :

Expérience dans la vente / le service client (2 ans)

Diplôme détudes secondaires ou équivalent

Maîtrise écrite et orale du français et de langlais

Compréhension du processus et de la dynamique de vente.

Expérience de lutilisation dordinateurs pour diverses tâches

Maîtrise des applications Microsoft Excel (niveau intermédiaire) Outlook et SAP (un atout)

Minimum Requirements:

Experience in Sales / Customer Service (2 years)

High school diploma or equivalent

Fluency in written and spoken French and English

Understanding of the sales process and dynamics.

Experience using computers for a variety of tasks.

Competency in Microsoft applications excel (intermediate) outlook SAP an asset

Benefits Overview

We offer competitive company benefits to eligible positions such as :

• Medical Dental Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job country union role and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (TK) name trademark domain name and logo without authorization. They are posing as employees representatives or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts websites telephone calls emails or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask solicit or accept any monies in any form from candidates job applicants or potential jobseekers who have applied to or wish to apply to TK whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

TK does not:

job offers from free email services like Gmail Rediffmail Yahoo mail etc.;
payment of any kind from prospective jobseekers or candidates for employment;
anyone to collect money or agree to any monetary arrangement in return for a job at TK;
checks to job seekers; or
job offers through third the event TK uses professional recruitment services through a third party offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

strongly recommends that potential jobseekers do not respond to such fake solicitations in any manner;
will not be responsible to anyone acting on an employment offer that is not directly made by TK;
making an employment offer in return for money is not authorized by TK; and
reserves the right to take legal action including criminal action against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at to view authentic job openings at TK.

If you receive any unauthorized suspicious or fraudulent offers or interview calls please email us at

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.