Client Solutions Receptionist
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Who WeAre
At Litco Law we are known for our extraordinary and unsurpassed firm culture and for the people behind that culture.Wevebeen recognized as aCanadian Top Employerand as one ofCanadas Most Admired Corporate Culturesand know that this kind of success only happens when you have amazing people on your team who are passionate about their work the company and their clients.
By joining Litco Law you will be part of an incredible team of passionate purpose-driven people who believe in excellence and focus on doing their best work every day. Our core values guide everything we do and are reflected in how we interact with our clients team members and community.
Meet our Client Solutions team here!
WhatYoullDo
When a new client contacts Litco Law our Client Solutions are the first ones they speak with. The Client Solutions teamis responsible formaking that first connection with potential clients and ensuring that every interaction with us ispositive rightfrom day one.We are committed to ensuring that anyone contacting our team whether over the phone or in person receives immediateassistanceand is left with a positive impression of our team. We are therefore looking to add a dedicatedClient Solutions Receptionistto our Client Solutions department.
As the first point of contact for all incoming callers theClient Solutions Receptionistwillbe responsible foranswering allback of housemain line calls andoperatinga multi-line phone system to make sure no caller is left waiting for our help. They will ensure that all clients are left with a fantastic first impression of our firm throughwarm welcoming service.
- Establish trust and confidence in our firms services byprovidingexceptional client service to all callers
- Answer all incoming phone calls andoperatea multi-line phone system to make sure no call is missed or ignored
- Assistclients by answering questions or directing inquiriestothe correct desk
- Answer initial calls from prospective clients and obtain basicinformationabout injuries and incidents before transferring new leads to our Client Intake Specialists
- Correctly track all incoming client calls in our file management software and communicate issues or follow uprequirements with other team members
- Be available toassistother departments or team members with ongoing client communications and administrative tasks as needed
- Help clients find a solution even ifwerenot it
HowYoullMake a Difference
- Are fluent in English and have been complimented on your excellent phone manner and communication skills
- Love working with people andprovidingsupport to clients and team members
- Can
think outside the boxand be creative in resolving client concerns
- Know how to prioritize and manage your tasks effectively
- Have exceptional attention to detail witha high levelof accuracy
- Canwork efficiently and with integrity under pressure
- Have experiencein aclient service callcentre or retail related field
What We Offer
At Litco Law we know that a caring team is a team that is cared for. Just a few of theperksof joining our team include
- High-performance culture You can be a dreamer andyourenot the only one. Thrive in our A-player community of high-achieving visionaries with a passion for finding ways to make a positive impact.
- Learning and development opportunities Wewill support and invest in your evolution and improvement because we believe that exceptional people crave the opportunity to grow.
- Freedom and responsibility We have a culture of freedom and responsibility which means hiring talented people and then getting out of their way. We believe in trust and transparency flexibility recognition and appreciation.
- Health and Wellness benefits The well-being of our team members always comes first. Health benefits a virtual employeeassistanceprogram and a flexible health and wellness spending account are just a few of the ways we support our team.
- In-house book club We get paid to read! At Litco Law we believe in rewarding our team members for investing time in their personal and professional development.
- Flexibility Yes therumoursare true! We offer unlimited paid vacation and a hybrid model for working remotely and in-office.
Check out our Careers websitehereto learn more.
We Are Growing Fast. Join Us.
Litco Lawprovidesa home forthe mountainclimbers dreamers and hardworking people who want to make a difference in the world. We offer multiple locationsstate-of-the-arttechnology to support our clients and team members and a workplace culture like no other. Join us today.
Required Experience:
Junior IC
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
Alberta's Largest Personal Injury Firm, Litco Law, practices personal injury, disability, and employment law, with locations spanning Calgary, Edmonton, Lethbridge, and Red Deer.
