Associate, Order to Invoice with German

The position ofAssociateOrder to Invoiceis part of theOrder to Cash(OTC)LineofBIC :

• Managesalesordersaccurately and on timein line withStandardOperatingProcedures (SOP) and Service Level Agreement (SLA)

• Communicate effectivelywith internal and externalstakeholdersaboutincoming orders priceinquiries supplyinquiries delivery management order status follow-up

• Resolveanyissues related to order executionfromsalesorder receipt till billing

The role requireshigh levelsof Customer support and interactionwith multiple markets.

Key accountabilities:

• Managesalesordersreceivedby BIC viaagreedchannels(email EDI SFARPAcustomerportals...)accuratelyon-time and in linewith internalprocedures and with agreed service level targets

• Managerequests related tosalesordersexecution withappropriatefollow-through in line with internal procedures and agreed service level targets

• Manage tickets related to the above in line with SNOW policies

• Ensure proper execution of billing procedures and controls

• Front-office for customer contact: telephone e-mail chat contact with customers

• Independent toestablishand maintain Internal and External stakeholdersrelationships

• Trainand support JuniorAssociatesin performanceanddeliverables

• Deliverand ensure capturingina timelymannerof all types of ordersin terms of quality errorrateand feedback of service execution

• Contribute to the implementation of new processes andtocontinuous improvement initiatives in his area ofexpertise

• Contribute toInternal and External Audit and to SOX compliance

• Upon requestto be able to performCustomer Careteamresponsibilities

• Participates in process improvement and automation initiativesimpactingbroader teams

• Maintainup to date customer specific knowledge

Knowledge skills and experience :

• High school degree (University education is desired)

• 1-2yearsof experience in a Shared Services environment for a global company isrequiredor being in Junior role forat least 1 year

• Advanced English and German

• Exposure to ERPs;JDEisaplus

• Strong communicationskills:clear and professional interaction with internal teams and customers

• Ability to work in teams with deadlines and time pressure

• High ethical standards

• Ability to prioritize and manage multiple tasks

• Proficiencyin MS Office (especially Excel); ERPexperience preferred

• Analytical and problem-solving skills

• Knowledge of order-to-cash process and financial principles preferred

What we offer
At BIC we care about giving our employees everything they need to perform their best. To
help you stay safe healthy and content we ensure the following:

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products make better decisions and better serve our customers. We do not discriminate based upon race religion color national origin gender sexual orientation veteran status disability status or similar characteristics. All employment is decided based on qualifications merit and business need.

BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice all resumes submitted by search firms to any team member at BIC via email or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.