The primary focus of this position is to provide on premises and cloud server management virtualization storage administration office communications support and data center management responding to requests such as service desk tickets telephone email and in-person service within the Liebherr Groups and its Tupelo MS location as well as other state side locations in accordance with Liebherr International IT security standards. This includes troubleshooting hardware and software related issues.
Responsibilities
- Level I:
- Gathers data pertaining to customer needs and use the information to identify predict interpret and evaluate system and network requirements.
- Maintains logs related to system performance as well as maintenance and repair records
- Conducts new physical virtual and cloud machine builds coordinates operating system updates (Windows and Linux).
- Works with product vendors to resolve hardware issues and to improve the use and configuration of vendor products and technologies (such as replication and management software RAID Configurations and multi-pathing).
- Ensures accurate backups of devices and recovery from component failures (Veeam). Collaborates with network administrator to ensure fault tolerant connectivity (HA) to all critical systems.
- Creates and keeps documentation updated related to new and existing IT infrastructure.
- Recommends changes to improve systems configurations. Determines hardware or software requirements related to such changes.
- Diagnoses troubleshoots resolves hardware software and system problems and replaces defective components as necessary.
- Handles support requests via service desk tickets phone and email or in person.
- Stays informed of current technology trends and best practices related to networking and computer systems. Analyzes and recommends changes and upgrades to staff and IT management.
- Participates in cross-functional projects as scheduled.
- Protects organizations value by keeping information confidential.
- Practices 5S methodology to keep responsible areas organized and maintained at all times.
- Level II:
- All duties of Level I
- Manages maintenance renewals and service contracts with hardware suppliers (Vertiv HP Dell NetApp etc.).
- Meets financial requirements by submitting information for budgets; monitoring expenses.
- Implements and maintains MS-SQL always-on cluster and assists in database administration functions (DBA).
- Maintains Nutanix VMware and Hyper-V clusters including roll-out and configuration of guest operating systems while ensuring high availability.
- Manages maintenance renewals and service contracts with hardware suppliers (Vertiv HP Dell NetApp etc.).
- Maintains an inventory of parts for emergency repairs.
- Coordinates with vendors and with company personnel to facilitate equipment purchases.
- Level III:
- All duties of Level II
- Lead the design and deployment of advanced datacenter solutions collaborating with cross-functional teams and external vendors to incorporate cutting-edge technologies (Vertiv Samsung Siemens Geist) and drive continuous innovation.
- Architect operate and optimize enterprise-grade storage and datacenter infrastructure ensuring seamless integration scalability and resilience across virtualized and cloud platforms (VMware Hyper-V Nutanix and hybrid cloud environments).
- Engineer configure and maintain complex virtual machine and cloud server ecosystems orchestrating automated provisioning lifecycle management and robust disaster recovery strategies.
- Oversee virtualization clusters ensuring optimal performance security and high availability through proactive monitoring capacity planning and rapid incident response.
- Direct the administration of enterprise storage solutions (NetApp Object First NAS/Windows storage) implementing advanced capacity analysis performance optimization and comprehensive backup/recovery protocols (Veeam replication technologies).
- Proactively develop and maintain rigorous documentation standards for all IT infrastructure leveraging enterprise tools (MS-Word MS-Excel MS-Visio Atlassian Confluence ) to ensure transparency auditability and regulatory compliance.
- Serve as a technical mentor resolving escalated support requests and fostering a culture of excellence in service delivery through advanced troubleshooting and knowledge sharing.
- Lead the evaluation and integration of emerging technologies processes and methodologies driving organizational agility and sustained competitive advantage.
- Architect and govern missioncritical database platforms (onprem cloud and hybrid) to deliver high availability performance and resilience for enterprise applications.
Competencies
- Level I: Bachelors degree in Computer Science Computer Engineering Information Systems or related discipline with a minimum of 0 years of related systems administration experience or an Associates degree in Computer Science Computer Engineering Information Systems or related discipline with a minimum of 2 years of related systems administration experience or a minimum of 4 years of related systems administration experience in lieu of a degree. A current Security Server Microsoft Server or equivalent certification may be considered in lieu of degree.
- Level II: Bachelors degree in Computer Science Computer Engineering Information Systems or related discipline with a minimum of 4 years of related systems administration experience or an Associates degree in Computer Science Computer Engineering Information Systems or related discipline with a minimum of 6 years of related systems administration experience or a minimum of 8 years of related systems administration experience in lieu of a degree. A current Security Server Microsoft Server or equivalent certification may be considered in lieu of degree.
- Level III: Bachelors degree in Computer Science Computer Engineering Information Systems or related discipline with a minimum of 8 years of related systems administration experience or an Associate degree in Computer Science Computer Engineering Information Systems or related discipline with a minimum of 10 years of related systems administration experience or a minimum of 12 years of related systems administration experience in lieu of a degree. A current Security Server Microsoft Server or equivalent certification may be considered in lieu of degree.
- Travel domestically and internationally occasionally.
- Ability to obtain and maintain a valid driver license and passport.
- Available of on-call work as needed.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical dental and vision insurance 401K plan with company match paid vacation and personal days and competitive salary.
The company
In line with its international growth Liebherrs venture into the United States began in 1970. Within a couple of years the company expanded and completed its production facilities in Newport News Virginia for its product line of hydraulic was later converted into Liebherrs manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News addition to its production facility Liebherr markets a wide variety of productsand technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline Inc. Liebherr Gear Technology Inc. Liebherr Automation SystemsCo. and Liebherr USA Co. the umbrella company for 12 product segments that are positioned across the United States.
Location
Liebherr USA Co.
145 Liebherr Drive
38801 Tupelo MS
United States (US)
Contact
Not translated in selected language
Required Experience:
Unclear Seniority
The primary focus of this position is to provide on premises and cloud server management virtualization storage administration office communications support and data center management responding to requests such as service desk tickets telephone email and in-person service within the Liebherr Groups...
The primary focus of this position is to provide on premises and cloud server management virtualization storage administration office communications support and data center management responding to requests such as service desk tickets telephone email and in-person service within the Liebherr Groups and its Tupelo MS location as well as other state side locations in accordance with Liebherr International IT security standards. This includes troubleshooting hardware and software related issues.
Responsibilities
- Level I:
- Gathers data pertaining to customer needs and use the information to identify predict interpret and evaluate system and network requirements.
- Maintains logs related to system performance as well as maintenance and repair records
- Conducts new physical virtual and cloud machine builds coordinates operating system updates (Windows and Linux).
- Works with product vendors to resolve hardware issues and to improve the use and configuration of vendor products and technologies (such as replication and management software RAID Configurations and multi-pathing).
- Ensures accurate backups of devices and recovery from component failures (Veeam). Collaborates with network administrator to ensure fault tolerant connectivity (HA) to all critical systems.
- Creates and keeps documentation updated related to new and existing IT infrastructure.
- Recommends changes to improve systems configurations. Determines hardware or software requirements related to such changes.
- Diagnoses troubleshoots resolves hardware software and system problems and replaces defective components as necessary.
- Handles support requests via service desk tickets phone and email or in person.
- Stays informed of current technology trends and best practices related to networking and computer systems. Analyzes and recommends changes and upgrades to staff and IT management.
- Participates in cross-functional projects as scheduled.
- Protects organizations value by keeping information confidential.
- Practices 5S methodology to keep responsible areas organized and maintained at all times.
- Level II:
- All duties of Level I
- Manages maintenance renewals and service contracts with hardware suppliers (Vertiv HP Dell NetApp etc.).
- Meets financial requirements by submitting information for budgets; monitoring expenses.
- Implements and maintains MS-SQL always-on cluster and assists in database administration functions (DBA).
- Maintains Nutanix VMware and Hyper-V clusters including roll-out and configuration of guest operating systems while ensuring high availability.
- Manages maintenance renewals and service contracts with hardware suppliers (Vertiv HP Dell NetApp etc.).
- Maintains an inventory of parts for emergency repairs.
- Coordinates with vendors and with company personnel to facilitate equipment purchases.
- Level III:
- All duties of Level II
- Lead the design and deployment of advanced datacenter solutions collaborating with cross-functional teams and external vendors to incorporate cutting-edge technologies (Vertiv Samsung Siemens Geist) and drive continuous innovation.
- Architect operate and optimize enterprise-grade storage and datacenter infrastructure ensuring seamless integration scalability and resilience across virtualized and cloud platforms (VMware Hyper-V Nutanix and hybrid cloud environments).
- Engineer configure and maintain complex virtual machine and cloud server ecosystems orchestrating automated provisioning lifecycle management and robust disaster recovery strategies.
- Oversee virtualization clusters ensuring optimal performance security and high availability through proactive monitoring capacity planning and rapid incident response.
- Direct the administration of enterprise storage solutions (NetApp Object First NAS/Windows storage) implementing advanced capacity analysis performance optimization and comprehensive backup/recovery protocols (Veeam replication technologies).
- Proactively develop and maintain rigorous documentation standards for all IT infrastructure leveraging enterprise tools (MS-Word MS-Excel MS-Visio Atlassian Confluence ) to ensure transparency auditability and regulatory compliance.
- Serve as a technical mentor resolving escalated support requests and fostering a culture of excellence in service delivery through advanced troubleshooting and knowledge sharing.
- Lead the evaluation and integration of emerging technologies processes and methodologies driving organizational agility and sustained competitive advantage.
- Architect and govern missioncritical database platforms (onprem cloud and hybrid) to deliver high availability performance and resilience for enterprise applications.
Competencies
- Level I: Bachelors degree in Computer Science Computer Engineering Information Systems or related discipline with a minimum of 0 years of related systems administration experience or an Associates degree in Computer Science Computer Engineering Information Systems or related discipline with a minimum of 2 years of related systems administration experience or a minimum of 4 years of related systems administration experience in lieu of a degree. A current Security Server Microsoft Server or equivalent certification may be considered in lieu of degree.
- Level II: Bachelors degree in Computer Science Computer Engineering Information Systems or related discipline with a minimum of 4 years of related systems administration experience or an Associates degree in Computer Science Computer Engineering Information Systems or related discipline with a minimum of 6 years of related systems administration experience or a minimum of 8 years of related systems administration experience in lieu of a degree. A current Security Server Microsoft Server or equivalent certification may be considered in lieu of degree.
- Level III: Bachelors degree in Computer Science Computer Engineering Information Systems or related discipline with a minimum of 8 years of related systems administration experience or an Associate degree in Computer Science Computer Engineering Information Systems or related discipline with a minimum of 10 years of related systems administration experience or a minimum of 12 years of related systems administration experience in lieu of a degree. A current Security Server Microsoft Server or equivalent certification may be considered in lieu of degree.
- Travel domestically and internationally occasionally.
- Ability to obtain and maintain a valid driver license and passport.
- Available of on-call work as needed.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical dental and vision insurance 401K plan with company match paid vacation and personal days and competitive salary.
The company
In line with its international growth Liebherrs venture into the United States began in 1970. Within a couple of years the company expanded and completed its production facilities in Newport News Virginia for its product line of hydraulic was later converted into Liebherrs manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News addition to its production facility Liebherr markets a wide variety of productsand technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline Inc. Liebherr Gear Technology Inc. Liebherr Automation SystemsCo. and Liebherr USA Co. the umbrella company for 12 product segments that are positioned across the United States.
Location
Liebherr USA Co.
145 Liebherr Drive
38801 Tupelo MS
United States (US)
Contact
Not translated in selected language
Required Experience:
Unclear Seniority
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