Asst VP Processing

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HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President Operations Payment Services.

Global Payments Service Operations supports processing and other high end payments related activities for multiple business entities across the group. Global Payments Service Operations serves multiple distinct Business Regions of HSBC Bank covering their entire Global Payments operations. Several differing platforms are used for different business regions. The fact that the large payments transactions expose substantial financial/reputational risks to the Bank. The employees are required to ensure accuracy by correctly interpreting and acting on the Payment Instructions and ensure that tasks are prioritized processed governed and completed in accordance with agreed procedures. The employee needs to ensure all delegated tasks queue level checks and specialized tasks allotted to the role holder are duly completed and should assist the team in achieving SLA targets. The role holder may have some specialized process level responsibilities and unique tasks that may be analytical and representational in nature.

Objectives

• Responsible for ensuring accuracy by correctly interpreting and acting on the Payment Instructions.
• Responsible for ensuring that a high level of awareness about Compliance Money Laundering and other legal and regulatory requirements are always maintained.
• These could be advisory roles and where the job holder is employed for a special kind of skill or project responsibilities associated with that domain will be assigned to the job holder and they will be accountable for successful management of all activities connect with the responsibility.
• Maintain an overall supervision of the process performance via process improvement initiatives along with strengthening the controls for the processes.
• Coordinating with various functions for projects and meeting regulatory requirements.
• Provide efficient resolution to customers while on call or providing responses with clarity of thought.
• Ensure error free and quality processing.

The Role holder needs to participate in governance forums for respective processes to discuss and highlight issues with key stakeholders and business areas.

Principal responsibilities:

• Take measures to Handle acceptable/agreed volume of work contributing to the achievement of the sections performance targets.
• Responsible for ensuring that tasks are prioritised processed and completed in accordance with procedures.
• Customer calls are handled as per the company standards and focus must be on the customers experience with the product and the bank.
• Certify the Completion of all tasks assigned by Leadership team.
• Responsible for ensuring all end of day checks are duly completed and devise strategies for other management layers to achieve SLA and business critical targets.
• The job involves financial and reputation risk so all the investigation work should be sorted out within SLA and role holder must engage in cross skilling.
• Take measures to provide a high-quality service in line with procedures and quality guidelines and display great problem-solving skills.
• Devise strategies for all Recruitment related initiatives for the Centre.
• Guide the team to establish the new structure that is built around the eight Payment Services business by deploying management techniques that facilitate management of the function across sites
• Liaising with business areas senior stake holders peers colleagues and staff of lower GCB grade for business purposes.
• Understanding critical documentation and interpreting information and risk involved.
• Knowledge and experience are shared with colleagues aiding on referred/technical issues.
• Sharing trends observation and issues on a timely manner.
• Proactive collaboration to be displayed across high speed and accuracy of complex processing and escalated items.

Requirements:

Knowledge

• Ability to speak and understand English fluently.
• Flexibility to work different shifts.
• High degree of planning skills.
• Minimum or basic computer knowledge.
• Prior experience of managing large teams.
• Good conversational skills to engage customer business area and key stakeholders.
• Good team player.
• Ability to handle work independently and thorough understanding of the job objectives.
• Ability to write good quality business letters emails and reports.
• Ability to learn quickly and transfer knowledge appropriately.
• Ability to understand and interpret numeric data.
• Ability to maintain focus while working with voluminous data.
• Ability to engage with a wide variety of people senior leadership and work with teams.

Due to the urgent hiring need candidates with immediate right to work locally and no relocation need will be prioritised.

Youll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc. We consider all applications based on merit and suitability to the role.

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