Customer Service Rep – Remote (Automotive, Bilingual English Spanish)

Job Title:

Job Description

JOB DESCRIPTION

The Customer Service Rep Remote (Automotive Bilingual: English / Spanish) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding clients products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first inclusive culture and a genuine sense of belonging Would you like to join a company that earns Worlds Best Workplaces Happiest Employees and Best Companies for Career Growth awards every year Then a remote Customer Service Representative (Automotive Bilingual: English / Spanish) position at Concentrix is just the right place for you!

As a remote Customer Service Rep (Automotive Bilingual: English / Spanish) youll join an organically diverse team from 70 countries where ALL members contribute and support each others success and well-being proudly united as game-changers. Together we help the worlds best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth were looking for more talented game-changers to join our purpose people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training technologies and continuing support youll need to succeed. Plus at Concentrix theres real career (and personal) growth fact about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Rep (Automotive Bilingual: English / Spanish) working from home you will:

• Provide inbound customer support using a call flow guide in the customers preferred language
• Help customers resolve basic technical issues
• Track document and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experienceswith a smile.
  

YOUR QUALIFICATIONS

Your skills integrity knowledge and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep (Automotive Bilingual: English / Spanish) (Remote) role include:

• The ability to speak fluent Spanish and English
• 1 year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

WHATS IN IT FOR YOU

One of our companys Culture Beliefs says We champion our people. Thats why we significantly invest in our game-changers our infrastructure and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal this role youll also be provided with:

• The base salary for this position is $20/hr. (pay rate will not be below the applicable minimum wage) plus incentives that align with individual and company performance. Actual salaries will vary based on work location qualifications skills education experience and competencies. Benefits available to eligible employees in this role include medical dental and vision insurance comprehensive employee assistance program (EAP) registered retirement savings plan paid time off and holidays and paid training days.
• DailyPay enrollment option to access pay early when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women Black Professionals LGBTQ Pride Ability (Disabilities) Dynamic ((Neurodiversity) Women in Tech OneEarth Champions and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity equity and inclusion as well as global citizenship sustainability and community support
• Celebrations for Concentrix Day Game-Changer Appreciation Day Customer Service Week World Clean Up Day #MyOneEarthPromise and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey we want to hear from you. Apply today and discover why over 440000 game-changers around the globe call Concentrix their employer of choice.

JOB AVAILABILITY:

We accept applications for this position on an ongoing basis. It is currently for an existing immediate vacancy; however we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

#wfh #wah

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Language Requirements:

Time Type:

Physical and Mental Requirements:

The employee is regularly required to operate a computer keyboard telephone/headset and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement:

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity or expression age marital or family status disability or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment you require reasonable accommodation to participate in any stage of the application or interview process please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI):

As part of our recruitment process we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes applications and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

Only qualified applicants who are legally authorized to work in Canada will be considered. Currently this position may only be performed in the following provinces/territories: AB BC MB NB NL NS ON PE and SK.

For further information on available work provinces and Equal Employment Opportunity as an applicant please click HERE