Service Manager Banquet Manager

Shangri-La Toronto

Find Your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 and that spirit continues to guide us today.
As we look ahead to new horizons we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world through joy shared purpose and our Asian art of hosting.

Located in the heart of the city Shangri-La Toronto is an elegant sanctuary nestled between the bustling business and entertainment districts. With the citys best shopping sports live theatre and cultural venues in proximity guests enjoy unparalleled access to Torontos vibrant offerings.

Shangri-La Toronto

As a Service Manager Banquet Manager through consistent application of Shangri-Las Core Practices and effective hands-on management leadership and direction ensure the highest quality standards of the Banquets operations; maximizing the balance between Colleague Guest and Owner satisfaction.

Key Responsibilities:

• With high integrity leads Colleagues in providing Shangri-La hospitality from caring people according to brand service deliverables ensuring that guests experience the highest quality 5-Star service standards.
• Interact with guests to review and evaluate degree of satisfaction with the Banquets; recommend and implement new initiatives when necessary to keep up with demand and market changes; investigate and resolve beverage and food quality and service complaints ultimately maximize profits through outstanding customer service.
• Through personal presence style and personality inspire a high level of warmth and professionalism amongst the Banquets team modeling a genuine personal commitment to service excellence and an emotional sense of gracious hospitality.
• Participate in recruitment effectively manage Colleagues by coaching training motivating communicating scheduling recognizing and providing feedback.
• Uphold high levels of team spirit and conduct with necessary performance correction.
• Ensure compliance towards all hotel policies standards and Core Practices.
• Lead the daily business operations via hands-on personal involvement oversee department budgets provide input and implement strategies to effectively manage productivity labour food and beverage costs to maximize Banquets GOP.
• Maintain expert knowledge of wines other beverages and up-to-date food trends and industry practices amongst local restaurants lounges.
• Evaluate standards of cleanliness maintenance and presentation plus safety of the Banquets operations through inspections and ensures areas of deficiency are resolved to achieve service expectations.
• Direct communication efforts within the department ensuring effective communication amongst Colleagues suppliers attendance at meetings and ensures that reports are completed accurately on-time.
• Establish an annual promotion and menu plan with the F&B management team Events Management including concepts for annual entertainment festive season(s) and outlet operations.
• Maintain appropriate par levels for the department and adequate controls over labor costs requisitions purchase orders receipt of goods and inventory.
• Undertake other ad hoc related responsibilities as required.

About you:

• Drives results - Passion for food and strives to exceed expectations for service excellence with demonstrated understanding of international fine dining wine and service standards commensurate to high profile leading hotels.
• Customer Service Excellence - People focused and entirely guest focused.
• Detail oriented - Strong organization skills ability to prioritize workload multi-task in a calm manner with exceptional attention to detail.
• Financial competency -Demonstrates knowledge of budgeting forecasting productivity analysis and labour costing inventory management/controls techniques Shangri-La operational elements and operates within established hotel practices policies and Core Practices.
• Communication - Excellent communication skills 100% fluency in English with added ability to be an effective role model in standards of conduct and grooming.
• Innovation creativity decision making and problem solving.
• Proven innovator responds promptly and reasonably when making decisions ultimately ensuring successful problem resolution.
• Safety Focus - Demonstrates safe work practices and looks for ways to minimize workplace injuries.
• Exceptional leadership - Inspires employee commitment loyalty and motivation through progressive workplace practices that foster teamwork open communication safety respect sincerity helpfulness courtesy and humility.
• Coaches and mentors - Fosters a climate of continuous learning growth and improvement with a strong commitment to the career development of others.
• Emotional maturity - Internally proud outwardly gracious and humble with demonstrated ability to maintain professional composure under pressure.
• Ethical conduct and responsibility - Sets a positive example and fulfills responsibilities with the highest integrity ethics and professionalism.
• Technology proficiency - Operates and maintains all departmental equipment fully competent with POS current Windows based programs (Word Excel MS Outlook).
• Previous fine dining or luxury level service knowledge and training is essential.
• Minimum 2 years previous work experience in a similar capacity ideally in a world-class luxury hotel brand.
• Degree/diploma in Food and Beverage/Hospitality Management is an asset but not mandatory
• Smart Service certification is required.
• Must be eligible to work in Canada

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits recognition programs and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect value diversity and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act 2005 and will provide reasonable accommodation in the application and interview process for this position upon request.