Salesforce Service & Product Enablement Lead

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

The Salesforce Service & Product Enablement Lead (P5) is responsible for end-to-end ownership of Salesforce-based services while also enabling strong product management practices across Oncology & Multispecialty (O&M) business domains. This role leads enterprise Salesforce delivery execution solution and architecture oversight and vendor performance management to deliver scalable secure and high-quality outcomes aligned to business and product strategy.

In addition to service ownership this role partners closely with O&M Product Owners to shape product vision and roadmaps ensure reusable platform capabilities and translate business outcomes into actionable delivery plans. The Service Lead provides architectural direction across Health Cloud Service Cloud Experience (Community) Cloud and AI-enabled capabilities including Salesforce Data Cloud and Agentforce to accelerate data-driven and AI-powered solutions.

Key Responsibilities:

• Provide end-to-end service ownership and delivery leadership for Salesforce platforms including roadmap planning sprint and release execution and operational readiness.

• Partner with O&M business Product Owners to shape product vision and multi-quarter roadmaps ensuring alignment to enterprise Salesforce strategy and platform reuse.

• Translate product roadmaps into executable delivery plans balancing demand capacity dependencies and value realization across teams.

• Lead enterprise Salesforce solution design and architecture across Health Cloud Service Cloud Experience (Community) Cloud Data Cloud and Agentforce to enable AI-driven use cases.

• Establish clear product and service boundaries defining what should be delivered as shared platform capabilities versus product-specific extensions.

• Manage and govern vendor delivery teams including backlog readiness capacity planning quality management SLAs and delivery performance reporting.

• Establish and run delivery and product governance forums including sprint reviews roadmap reviews dependency management risk escalation and executive status reporting.

• Partner with operations and support teams to improve incident management root-cause analysis release quality and overall platform stability.

• Ensure compliance with security privacy and regulatory requirements across Salesforce solutions data and AI-enabled capabilities.

• Identify and drive continuous improvement opportunities including DevOps automation testing strategies environment management and AI adoption across the Salesforce ecosystem.

Minimum Job Qualifications:

• Degree or equivalent and typically requires 10 years of relevant experience.

Critical Experience/Skills:

• 5 years proven experience working with and influencing highly matrixed teams.

• Proven experience leading enterprise Salesforce delivery in Agile product-oriented environments.

• Demonstrated ability to partner with Product Owners and business leaders to shape product vision roadmaps and value-based prioritization.

• Strong architectural knowledge of Salesforce Health Cloud Service Cloud Experience Cloud Data Cloud Agentforce and Einstein capabilities.

• Demonstrated experience managing systems integrators and vendor delivery teams in complex enterprise environments.

• Ability to translate business and product strategy into scalable platform-based Salesforce solutions.

• Experience working in regulated industries such as healthcare or life sciences.

Preferred Experience/Skills:

• Salesforce Certified Administrator or Consultant (Service Experience or Health Cloud).

• Salesforce Data Cloud AI or Architecture-related certifications.

• Experience enabling AI-powered CRM use cases such as intelligent routing personalization insights or virtual assistants.

• Formal Product Management or Service Management training (e.g. ITIL SAFe Product Management).

• Bachelors or Masters degree (in Computer Science Information Systems or related field).

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities like CoverMyMeds or RxCrossroads) name in fraudulent emails job postings or social media light of these scams please bear the following in mind:

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!