Frontline Team Leader VIC East

We are currently seeking an experienced Frontline Team Leader to support the Connect Hearing clinics in our Victoria East region.

Reporting to the VIC East StateManagerSales&Operations and part of the Sales & Operations Leadership team in this role you will work closely with the State Manager to lead a team of Client Care Representatives across 9 clinics. You will be focussing on the achievement of sales targets retention growth outstanding client service and leading the day-to-day clinic operations.

This is a permanent full-time role working Monday to Friday.

Who are we:

Connect Hearing is a leading provider of hearing health care services with a network of 180 centres nationwide. We are proud to be part of Sonova the leading manufacturer of innovative hearing care solutions present in over 100 countries across the world.

At Sonova your work can help transform peoples lives. Were a team on a mission to help people experience the joy of sound. Every day we push the boundaries of audio technology so our customers can enjoy life without limitations. Our talented and committed employees all over the world know they contribute to something greater than themselves they create sense.

Engaging inspiring and retaining top quality talent sits at the heart of our capacity to deliver client service excellence. If you want the freedom to explore opportunities to grow and make positive change on people lives through your work this is the place for you.

What will you be doing:

• LeadingcoachinganddevelopingateamofClientCareRepresentativesacross9 VIC Eastclinics in Greater Melbourne and Wodonga.
• Creatinganenvironmentwhereteamsprovideongoing superiorcustomercare.
• WorkingcloselywiththeStateManagertomeetorexceedtheregionsbudgets.
• Ensuringclinic diarycapacityisoptimisedviaefficient rostering&appointmentmanagement.
• Attractingleadingmotivatingdevelopingandretaininggreattalentwithintheregion.

Whatyouneedtobesuccessfulinthisrole:

• Proventrack-recordinasimilarrole
• Previousexperienceinamulti-siteenvironment
• Demonstratedexperienceleadinganddevelopingageographicallydispersedteam
• Excellentcommunicationandinterpersonalskillsatallsenioritylevels
• Abilitytotravelonaregularbasisincludingovernighttraveltoregionallocations
• Experienceinretailand/ormedicaldeviceandregulationindustryhighlyregarded

• Bachelors degree or equivalent in business economics/BA or other related field highly regarded

Whats in it for you:

• Competitive remuneration package including bonus and car allowance
• Salary packaging options
• Company-funded parental leave
• Birthday Leave
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn eLearning Platform
• Opportunity to grow and develop in your role and beyond
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

Sounds interesting

If you feel that this opportunity is right for you wed love to hear from you!

#ConnectHearingAustralia #LI-AK2