HVAC Service Manager

As a $100M full-service commercial air conditioning company Hill York provides design build solutions new construction system maintenance service repairs energy solutions and installation for a wide range of heating cooling and ventilation systems. Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II Hill York has played a key role in leading Florida facilities such as condos offices and university buildings to new plateaus of indoor comfort and energy efficiency. We are a growing company with four locations in the State of Florida.

Hill York seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork results and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled talented individuals to join our strong family-oriented workforce and to help us build on our success.

Hill York seeks a dedicated and experienced Service Manager who thrives on developing talent driving operational excellence and delivering outstanding customer this dynamic role the Service Manager is responsible for overseeing the daily performance of service technicians ensuring consistent delivery of high-quality service and driving departmental success through effective leadership and collaboration. As a key operational leader the Service Manager will manage P&L responsibilities for the areas service business monitor productivity and work closely with other departments to align labor scheduling and service goals. The ideal candidate is someone who thrives in a fast-paced environment enjoys mentoring others and takes pride in creating structure and consistency while maintaining a strong customer focus.

• Leadcoach and mentor service technicians and field service leaders to ensure technical excellence customer satisfaction and professional growth.

• Assess team capabilities and address talent gaps through targetedtraining development or strategic hiring.

• Oversee daily service operations ensuringtimelyand high-quality delivery of service callsprojectsand maintenance agreements.

• Perform Site visits to verifyhighstandard deliverables andsafetyprotocols are being followed.

• Provide consistent performance feedback and conduct regular meetings to foster transparency and communication.

• Collaboratewith sales dispatch and other departmentstoensureproper labor allocation scheduling and customer service alignment.

• Promote and enforce safety standards across all service activities.

• Review and approvetechnicianshours to ensure both payroll and billing accuracy.

• Performoperationalreview of all service orders to ensure accuracy and completeness.

• Fieldcustomercomplaintson daily issues as well as invoice disputes.

• Work with other areaservice leaders to ensure consistencyin service delivery training and operational practices.Drive best practices.

• Partnerwith warehouseandpurchasingto monitor/overseeinventory toolssuppliesand equipment maintenance.

• Support customer retention by resolving issues ensuringagreementfulfillment andmaintainingstrong relationships with customers.

• Monitor and review sold maintenance to ensure profit margins arebeing met.

• Drivenew businessby encouraging technicians toidentifyand report leads.

• Ensureproperaccurateandtimelycompletion of XOI and allotherpaperwork.

• Drive andmonitorservice profitability and work with leadership to meet financial targets.

• Assistin collectionsand customerescalations whenneeded.

• Partner with leadership to help drive business initiatives and foster continued growth.

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• Minimum 10yearsHVAC field experience.

• Minimum 2yearssupervisoryexperience.

• High school diploma or equivalent.

• Strong leadership coaching and team-buildingskills.

• Excellent communication and interpersonal skills.

• Detail orientated with strong organizational andproblem-solvingskills.

• Strong ability toprioritize tasks and manage time effectively in a fast-paceddynamicwork environment.

• Proficient with computer systemssuch asMicrosoftand other applications.

• Team-orientedwith the ability to work collaboratively acrossdepartmentsand lead through influence.

• Excellentattention to detail.

• Customer-focusedmindset.

• Ability to drive to and navigate various customer sites.

• Ability to stand and walk for extended periods.

• Ability to climb ladders.

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