Customer Support Regional Lead Business

We are looking for a Customer Support Regional Lead to oversee our Business Support operations across Europe and the UK. As a Leader of Leaders you will lead the teams supporting our global Business customer base while working closely with our product teams to ensure our European markets receive world-class support. Are you ready

The Role: Reporting to the Global Head of Business Customer Support you will architect a scalable model that balances location strategy language requirements and cost-efficiency. You will deep-dive into regional data to identify performance outliers navigate complex European regulatory landscapes and ensure our support is fully compliant and audit-ready. Based in our Tallinn office you will lead a senior operational leadership team coaching them to drive world-class performance for a regional team of 150-170 people. You will own the regional Business Support strategy ensuring local execution aligns with our global mission.

The Team: You will join a high-impact leadership circle that bridges the gap between our Global Servicing functions and our Product teams. You will act as the Voice of the European Business Customer partnering with Product Leads to ensure the solutions we buildfrom AI automation to self-serve help contentpositively impact our customers across the region.

Qualifications :

• Senior Leadership Experience: You have at least 4 years in senior leadership specifically with a proven track record of managing other senior managers or site leads (Leader of Leaders).

• Operational Scale: You have experience managing large-scale operations (60) across multiple locations including working with Outsourced (BPO) partners.

• Data-Driven Rigor: You are obsessed with metrics like CES (Customer Effort Score) FCR and Cost per Agent using data to drive cross-functional coalitions and measurable change.

• Regulatory and Audit Expertise: You are comfortable representing your region in internal and external audits ensuring full compliance with regional financial regulations.

• Strategic Planning: You have experience developing and executing operational roadmaps with a long-term (12-month) horizon.

• Communication and Influence: You are an effective straight up communicator who can adapt your style to different audiences and challenge the status quo when necessary.

• Values Alignment: You lead with a no-ego approach prioritizing the mission over status. You thrive in a no-frills environment where impact is the primary measure of success.

Additional Information :

Hiring Process:

1. Application review (CV)
2. Screening call with a member of the Talent Acquisition team
3. First interview with the team
4. Second interview with stakeholders
5. Final interview with Hiring Managers

Salary range for this role: 4450 - 5975 EUR gross monthly

Whats in it for you:

•   RSU package in a rapidly growing company
•  Flexible hybrid working model 
• An annual self-development budget
•  Paid time off: 28 days vacation 3 Me days 1 volunteer day annually
• A paid 6-week sabbatical leave after four years with us
• Wellbeing allowance with options such as health insurance and Stebby credits for you to choose from

Click here to learn more about the benefits that we offer at Wise.

Ready to lead the future of how we move money Apply now by submitting your CV in English.

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

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Remote Work :

No

Employment Type :

Full-time