MuleSoft Production Support Engineer

We are seeking a skilled MuleSoft Production Support Engineer to support and maintain enterprise integration solutions built on MuleSoft Anypoint Platform. The ideal candidate will have strong experience in monitoring troubleshooting incident management and ensuring high availability and performance of APIs and integrations in production environments. The role focuses on operational excellence stability and continuous improvement of deployed integrations.

Key Responsibilities

• Provide L2/L3 production support for MuleSoft APIs and integrations deployed on CloudHub / Runtime Fabric.
• Monitor Mule applications and APIs using Anypoint Monitoring Runtime Manager CloudHub logs and Splunk.
• Troubleshoot and resolve production incidents defects and performance issues within SLA timelines.
• Perform root cause analysis (RCA) and implement preventive fixes.
• Manage incident problem and change requests through ticketing tools (ServiceNow / Jira).
• Support API policies certificates keystores and platform configurations in Anypoint Platform.
• Handle deployments hotfix releases and rollback activities in production and lower environments.
• Analyze logs thread dumps heap dumps and integration flows to identify failures.
• Monitor message queues batch jobs schedulers and integrations with external systems.
• Ensure uptime reliability and performance of MuleSoft integrations.
• Implement and maintain alerting dashboards and health checks.
• Coordinate with development DevOps infrastructure and business teams during incidents.
• Support security configurations (OAuth TLS certificates client ID enforcement).
• Document known issues runbooks SOPs and recovery procedures.
• Participate in on-call support and weekend releases/maintenance windows.
• Perform capacity monitoring and recommend scaling improvements.
• Support Anypoint Platform administration tasks (alerts VPC VPN certificates).

Qualifications :

• 4 years of hands-on experience in MuleSoft support / maintenance projects.
• Experience in monitoring troubleshooting incident management and ensuring high availability and performance of APIs and integrations in production environments.
• Experience with ticketing tools (ServiceNow/Jira).
• Proficiency in English.

Additional Information :

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package share plan company performance bonuses value-based recognition awards referral bonus;   
• Career Development: Career coaching global career opportunities non-linear career paths internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions pass-it-on sessions workshops conferences;
• Work-Life Balance: Hybrid work and flexible working hours employee assistance programme;
• Health: Global internal wellbeing programme access to wellbeing apps;
• Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.

At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.

Remote Work :

No

Employment Type :

Full-time